WARNING does not work with themes beyond 2021

  • RickC4

    (@rickc4)


    4 months, 4 weeks ago

    I left a negative review because I was sharing my experience of attempting to use this plugin and wanted to save other the time and mistake of trying to use this plugin. Despite my negative experience the developer managed to get my review move to the support forum, but I was NOT requesting support. I saw this as an attempt to silence me. He also messaged me asking me to increase the number of stars.

    The fact is that I wasted a lot of time on this plugin as it is recommended all over the web and on YouTube videos. So I left a review crediting the author for their work and even mentioning that they still do work and have other plugins, but clarifying that the plugin no longer works with WordPress because WordPress has has structural changes made to it that make this plugin incompatible.

    When a plugin does not work I do not blame the developer, I assume that I made a mistake, I disable all other plugins, try to uninstall and re-install, only then did I come back to the WordPress site and read other negative reviews. I then found an alternative called Remove Footer Credit that did exactly that. I am part of this community and I think it is my duty to report my experiences to save other members of this community from wasting their time. I also have a right to free speech, the developer does NOT say “WARNING this plugin only works for themes up to 2021” instead it looks like a plugin that has not changed in a while and says

    “This plugin works on all classic default WordPress themes (and child themes) including … “

    Many people do not know what “classic” means in WordPress themes, they do not know what block design is, all they know is that they have this credit to WordPress and they want it gone. The look online find videos offering a solution which is this plugin. If I had a developed a utility for Windows7 which was incredibly popular with over 20,000 downloads, but I decided not to develop for Windows10 and above, I would make it extremely clear that was the case. Most people will not read the reviews because they saw videos and webpages recommending the plugin, they my look at the “above the fold” data and see

    Version 1.6.2 Last updated 4 months ago Active installations 20,000+ WordPress version 4.6 or higher Tested up to 6.9.4 PHP version 5.6 or higher

    and think it is current.

    This developer chooses to not alert people, they say what it CAN do but NOT that it has not worked with WordPress produced themes since 2021. They could argue that I should of read the review and seen their scathing comment to the last person who left a 1 star review.

    So imagine my disappointment to find that the developer move my comment to a support thread and got me a no reply email saying

    Support Moderator wrote:

    @rickc4 Please do not use a review to report a problem or seek support. Raise a support topic instead.

    I was NOT seeking support, I wasted a lot of time attempting to get this plugin working, it does not work, the developer does not make that clear and I am sharing my experience.

    I went back to the review page to find it GONE, I looked at other plugins and it seems that I am no longer allowed to leave reviews, preventing free speech is not acceptable. If this review is not posted and my posting privileges are not restored I will simply post this and the former review on as many sites as I can.

    I respectfully advise the author to make it very clear that this is a legacy plug-in if they want to avoid negative reviews of people sharing their negative experiences. Blaming the user is not acceptable when you publish a plugin that does not support any themes since 2021 and attempting to silence them will never go down well.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Oliver Campion

    (@domainsupport)

    4 months, 4 weeks ago

    Hi,

    Thanks again for taking the time to leave a review for the plugin.

    It was not us who “moved your review to support forum” neither did we ask anyone to do so! Support Moderators regularly check reviews of their own accord and it looks like they decided your review was more a support request.

    I can see that has angered you into leaving another negative review.

    We are very sorry that you seem so passionate about this plugin not working but we can assure you that it works perfectly as intended (for compatible classic themes).

    If you take a quick look at the plugin description’s second paragraph, you will see that we already make it clear that this plugin is not for block themes …

    For block themes, you do not need to use this plugin, just edit the footer template in the Site Editor.

    So we feel like we already make it very clear that the plugin is not for block themes before we go on to explain what themes the plugin works for.

    Anyway, it’s your prerogative to leave your negative review so let’s just get on with our lives 🙂

    Plugin Author Oliver Campion

    (@domainsupport)

    4 months ago

    Hello again Rick,

    Just picking up on this again as we prepare the plugin for WordPress v7.0.

    I hope you’ve had enough time to recover from your terrible ordeal and I’d like to let you know that we’ve linked to your review in the plugin’s description as an example that what can happen if you try to use the plugin for themes that it’s not intended for.

    This plugin is not for block themes. For block themes, you do not need to use this plugin, just edit the footer template in the Site Editor. You can ignore this and try to use the plugin with block themes anyway but we don’t advise it because it can make you very angry if you do.

    I’m sure you’ll be delighted by this and we hope that this helps others like yourself to avoid such unconsolable (but perfectly avoidable) disappointment.

    Oliver

Viewing 2 replies - 1 through 2 (of 2 total)

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