Support » Plugin: Popup Builder - Responsive WordPress Pop up - Subscription & Newsletter » Warning: Do not pay for the premium version

  • b2bdd


    Do not pay for the premium version of this plugin or any other plugin owned by Sygnoos. They make it impossible to cancel the renewal. I cancelled renewal through their website, received email confirmation of the action, and I was still charged. No one should have to go through this rigamarole for a WordPress plugin.

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  • Plugin Author Sygnoos


    Hi Doug @b2bdd,
    I’m sorry for this situation, but once you have contacted us regarding your renewal order we have refunded and canceled it immediately. So there are no hidden actions from us.
    The payment cancelation can be done from 2checkout, PayPal and Popup Builder’s dashboard. We will double check the cancelation functionality to understand if there are any bugs but still, our support is very responsive and we will never hide anything.

    We are sorry for any inconvenience to hope you will review your feedback.


    • This reply was modified 1 month ago by  Sygnoos.
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