Support » Plugin: The Events Calendar » WARNING: crashed site within 10 seconds

WARNING: crashed site within 10 seconds

  • petervendorful

    (@petervendorful)


    1 month, 3 weeks ago

    I made the mistake of not fully believing all the recent bad reviews. I installed and activated the Events Calendar plugin (supposedly compatible with my version of WordPress!) and before I could even set a single configuration option, my site had crashed and the server would not come back online after a reboot.

    Thankfully all those reviews had made me paranoid enough to take a fresh backup right before. However that will be the last time I try this plugin.

Viewing 1 replies (of 1 total)
  • Plugin Author Andras Guseo

    (@aguseo)

    1 month, 2 weeks ago

    Hi @petervendorful

    I’m so sorry to hear that an update crashed your site. That really sucks. Good thing you had a backup! I wish everyone created regular backups.

    If you are still willing to give The Events Calendar a chance, we’d be happy to assist you.

    Here are a few suggestions that might help:

    • Try the update on a staging site first. That way your live site will still be live in case anything goes wrong.
    • Try switching to a default theme (like twenty twenty) and deactivating other plugins before the update. Once the update is done start activating things one after the other. – It can be that there was some custom code in your theme or somewhere, which did not work with the new version. Doing the update this way can help figure it out.
    • Enable debugging. In case there are errors they will be logged and that information can help track down the source of the issue.

    For any help feel free to reach out to our support team.

    If you are a free user you can open a support thread here.

    If you have any of our premium plugins, then you can open a support ticket here.

    Cheers,
    Andras

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.

Views