Support » Plugin: All in One SEO Pack » Support is great

  • 5-stars are for the great support!

    What happened:

    If you buy this plugin, you will be charged every year with:
    “without any exception we have a NO REFUND policy.” in the Terms and Conditions
    They won’t send you a email prior to charge your PayPal.
    It’s one of the very few automatic subscription that I missed to cancel. And I’m usually very careful about those subscriptions.

    But, they refund me the plugin after I explained the situation in a record short time. So those 5-stars are for the support and the way they handle the incident. It was perfect! Thank you Michael Torbert! Keep the support on this level.

    I can’t review the plugin itself because we are not using it.

    • This topic was modified 1 month, 2 weeks ago by Jan Dembowski.
    • This topic was modified 1 month, 2 weeks ago by dratom.
    • This topic was modified 1 month, 2 weeks ago by dratom.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    I’m sorry you’ve had a negative experience.

    To be clear, this is a free plugin, and has no yearly charge.
    The Pro version, which is not hosted on this site, like most paid plugins, is a subscription.

    While we on paper have a no refund policy in lieu of a free trial (since the free version suffices as a “free trial”), the reality is that if you contact us we do typically issue refunds when requested on a case by case basis.
    Since you’re posting anonymously, I’m not able to look up your account. You’re welcome to reach out to us at https://semperplugins.com/contact and we’ll be happy to assist you.

    As to your second issue, both the free and paid versions are 100% GPL, and always have been. You can read more about the GPL here: https://www.gnu.org/licenses/old-licenses/gpl-2.0.html

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @dratom Apologies, that was not an email you posted. I have archived the reply I just posted and unflagged your account. I have still removed the link though as that is not allowed in reviews.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Now, to your review!

    If you buy this plugin, you will be charged every year with:
    “without any exception we have a NO REFUND policy.” in the Terms and Conditions

    That’s disgusting in 2019

    That’s how software for sale has been for years and virtually every plugin and theme that has a “pro” version does exactly that. The GPL is about software distribution, it is not about charging for support. There is nothing that is contradictory to the GPL for that model.

    @jdembowski : Thank you for your moderation. Yes, I know how it works, just that it’s already the second year that I was charged without noticing it. Could improve in the communication, to keep it at the level of the excellent support.

    Plugin Author Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    @dratom Thank you for modifying your review. We’re always happy for the chance to provide excellent support.

Viewing 5 replies - 1 through 5 (of 5 total)
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