Support » Plugin: Enjoy Social Feed plugin for WordPress website » Warning- An error occurred while syncing the media + Images aren’t loading

  • Resolved anamikanbam

    (@anamikanbam)


    Hello team,
    For the past few weeks, My Instagram images aren’t displaying on my website! Upon checking the Enjoy Instagram Plugin page setting, I received a warning – An error occurred while syncing the media!! I am using the latest version of this plugin and WordPress. What should I do now? Please help me with this.

    Thanks,
    Anamika

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author mediabeta

    (@mediabeta)

    Dear @anamikanbam
    could you share the text that you see in “diagnostic TAB”?

    Thanks

    Thread Starter anamikanbam

    (@anamikanbam)

    Hi @mediabeta,
    Should I paste the text here? Or should I send you the details somewhere else?

    Plugin Author mediabeta

    (@mediabeta)

    @anamikanbam you can share here if it’s ok for you so all the community
    can see.

    Cheers

    Thread Starter anamikanbam

    (@anamikanbam)

    Hi @mediabeta , No problem. Here it is 👇🏻

    ## ENV INFO ##
    Site URL: https://www.everythingenchanting.com
    Home URL: https://www.everythingenchanting.com
    Wordpress Version: 5.5.3
    PHP Version: 7.4.9
    SAPI: litespeed
    WEB Server: Apache

    ## Cache ##
    Path: Unable to create /home/everythi/public_html/wp-content/uploads/ei-cache
    Images in cache: 0

    ## USERS: ##
    array (
    ‘id’ => ‘17841403995595226’,
    ‘token’ => ‘IGQVJVcE9GbGx1Yld4R2NObnlsUXBJQ3V1d0RoOXF1QjVMTU8zRkRScjkwenZAWTFNVRjdfX3FkSkEwcDhpYmJmU1YyS0gyRkF3RGZAnbmxIY05nd2ZALUGp5UzZANQmdtem85dHZAvUlN3’,
    ‘username’ => ‘ana.everythingenchanting’,
    ‘business’ => false,
    )
    ## API RESPONSE ##
    ana.everythingenchanting: Error validating access token: Session has expired on Friday, 18-Sep-20 09:44:24 PDT. The current time is Wednesday, 04-Nov-20 11:44:35 PST.

    ## DATABASE ##
    Version: 1.0.5

    *Media*
    Count: 361
    CREATE TABLE wpis_enjoy_instagram_media (
    id bigint(20) NOT NULL AUTO_INCREMENT,
    image_id varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    image_ids varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    image_link varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    image_url text COLLATE utf8mb4_unicode_520_ci NOT NULL,
    thumbnail_url text COLLATE utf8mb4_unicode_520_ci NOT NULL,
    user varchar(225) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    caption longtext COLLATE utf8mb4_unicode_520_ci NOT NULL,
    likes mediumint(9) NOT NULL DEFAULT ‘0’,
    moderate varchar(20) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    date bigint(20) NOT NULL DEFAULT ‘0’,
    UNIQUE KEY id (id)
    ) ENGINE=MyISAM AUTO_INCREMENT=373 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

    *Hashtag*
    Count: 6852
    CREATE TABLE wpis_enjoy_instagram_hashtags (
    id bigint(20) NOT NULL AUTO_INCREMENT,
    image_id bigint(20) NOT NULL DEFAULT ‘0’,
    hashtag varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    moderate varchar(20) COLLATE utf8mb4_unicode_520_ci NOT NULL DEFAULT ”,
    UNIQUE KEY id (id)
    ) ENGINE=MyISAM AUTO_INCREMENT=6853 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

    ## ACTIVE PLUGINS: ##
    Accelerated Mobile Pages: 1.0.66.3
    AddToAny Share Buttons: 1.7.42
    Contact Form 7: 5.3
    Enjoy Instagram: 5.2.0
    Featured Images in RSS for Mailchimp & Other Email: 1.5.6
    Flying Scripts by WP Speed Matters: 1.1.9
    Google Analytics for WordPress by MonsterInsights: 7.12.3
    Imagify: 1.9.11
    iThemes Security: 7.9.0
    MC4WP: Mailchimp for WordPress: 4.8.1
    OMGF: 4.2.3
    PI Button: 3.3.3
    Really Simple CAPTCHA: 2.0.2
    Reduce Bounce Rate: 4.3.1
    Search Console: 2.2.2
    Ultimate Blocks: 2.4.1
    UpdraftPlus – Backup/Restore: 1.16.34
    Webcraftic Assets manager: 2.0.4
    WordPress Popular Posts: 5.2.4
    WP GDPR Compliance: 1.5.4
    WP Rocket: 3.7.4
    Yoast SEO: 15.2.1

    Thanks!
    Anamika

    Plugin Author designemotions

    (@designemotions)

    Hi @anamikanbam,
    I see from the text you sent us that no cached images have been created on your hosting.

    I see that you have installed Wp-rocket, could you disable and check if it works?
    If it doesn’t work by deactivating Wp-rocket, can you “Unlink User” from the Users tab of the plugin and repeat the user login again?

    Let me know

    Thread Starter anamikanbam

    (@anamikanbam)

    Hi, I re-linked my account and it’s working fine now 🙂 Thank you.

    Plugin Author mediabeta

    (@mediabeta)

    @anamikanbam
    Thank you for your feedback! We are happy that you solved!

    Now if you GENUINELY like the plugin and the support that we gave you, then it would be a HUGE help if you leave a rating & review. It might seem insignificant, but it helps more than you might think.

    Please left a review here: https://wordpress.org/support/plugin/enjoy-instagram-instagram-responsive-images-gallery-and-carousel/reviews/

    Cheers

Viewing 7 replies - 1 through 7 (of 7 total)
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