Support » Plugin: Jetpack by WordPress.com » Warn before Disconnecting from WP.com Account

  • Resolved Wes Todd

    (@jawesomeclay)


    There should be a warning that mentions that it removes all data associated with an account when disconnecting Jetpack from a WP.com account.

    I was working on some changes for my wife’s blog and it was registering hits on the actual blog even though this was a dev installation. So I thought, “I’ll just disconnect this one…”. Clicked the button and suddenly all her stats and subscriptions were gone. Needless to say, she was not happy.

    A warning before performing that action is all it would take to prevent this. Thanks!

    http://wordpress.org/plugins/jetpack/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Rest assured, your data is never lost: as soon as you reconnect your WordPress.com account, your data should be back.
    If it’s not, do not hesitate to let me know, and I’ll see if I can help recovering it.

    Wes Todd

    (@jawesomeclay)

    Sorry for taking so long to respond. I did re-connect the wordpress.com account, but the stats never came back. Same with the subscribed users. Anything you can do to help would be awesome. Just let me know what information you need.

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Wes Todd

    (@jawesomeclay)

    Allthatglittersisgold.net is the site which lost its stats. Also this site was migrated from allthatglitters810.wordpress.com. If there was a way to get all the stats joined up under the new site that would be awesome! My wife would be happy that’s for sure.

    Your help is much appriciated!

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    @wes Todd Could you please start your own thread, as per the Forum Welcome?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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