Wanted to buy the PRO version but the experience was awful

  • Resolved rbrtbene

    (@rbrtbene)


    8 years ago

    Dear support team,

    I am using Duplicator free version for a few years now and I am very happy with it. When I noticed that the PRO version is out, I wanted to buy the license, but after 5 tries I gave up.

    The form where we need to introduce the purchase details, including the card details is a very week development. If I introduce some info in a wrong manner or I forget to check the “Accept the terms and conditions” checkbox, the form resets and all the previously introduced data is lost and I have to introduce all daya, all over again.

    I have to tell you that I tried 5 times a few minutes ago and gave up. I haven’t had such a bad buying experience for a long time, the form is a very empiric one, doesn’t remember the allready introduced data???? Guys you have to change something, otherwise you loose clients.

    Regards,
    Robert

    https://wordpress.org/plugins/duplicator/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Cory Lamle

    (@corylamleorg)

    8 years ago

    Hey Robert,

    Sorry you had a bad experience! This is the first time we have heard of this, thanks for the feedback. We will put this on our radar to look at and address!

    Thanks~

    Thread Starter rbrtbene

    (@rbrtbene)

    8 years ago

    Hey Cory,

    I gave it one more try this morning and managed to finalize the purchase. Everything is fine, but my main problem now is that the back-up process is taking ages. I started the back-up process with Duplicator PRO and it is loading for about 30 minutes now and it is just at 65%.

    With the free version it took about 60 seconds for the same site. Any advice?

    Thanks in advance,
    Robert

    Cory Lamle

    (@corylamleorg)

    8 years ago

    Hey Robert,

    There is probably a setting that needs to be adjusted via the Settings > Packages section. Feel free to submit a ticket here and we can assist with the issue.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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