Support » Fixing WordPress » Want to change contact email, have been waiting for days, unsure how to proceed

  • Resolved EllaGuru

    (@ellaguru)


    Hello,

    I am setting up my Empower Network blog and inadvertantly entered a contact email that is not the one I want people to see. I have entered the correct email under Users > Your Profile > Contact Info Email, which generates a little message that “There is a pending change of your e-mail to….” the correct one. Trouble is, the email has never changed and it’s been days since I put in the request. I finally cancelled the original request and re-entered the email that I would like to have as my contact email, thinking that perhaps it could go through quickly if I resubmitted it. No Joy. If anyone could shed some light on this for me, it would be much appreciated!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Are you having an issue with the Multisite? Then you could get better answers in the Muiltisite section here: http://wordpress.org/support/forum/multisite

    BTW check this article, this issue was already discussed here:
    http://wordpress.org/support/topic/users-email-says-there-is-a-pending-change-of-your-e-mail-to-adminmysitecom?replies=15

    Thanks Ryan, for you prompt reply. I don’t know what a Multisite is, and with reference to your second link, I can’t understand a thing that was posted there. I don’t understand WordPress at all, which is why all my other blogs are on another platform. The one that I’m asking about is through an organization and I’m sure I don’t have the authority to make the changes they’re talking about in the second link above. Is there any way to talk to someone in support?

    This is the only support there is for self-hosted WordPress.ORG sites. What is an Empower Network? It’s not very clear exactly what the issue is here – so can you explain a bit more about where your site is and who has admin privileges?

    Empower Network is a blogging platform that uses WordPress. People join it for a monthly fee and EN generates a WP blog for them. I don’t know enough about it to understand who has admin rights but I’m pretty sure it isn’t me. They give you a bunch of guidelines about not deleting this or changing that…they give you some videos and docs that show how to do a few things, like include banner ads, but that’s about it.

    The issue is, when I was following their set-up instructions, I entered the wrong email when I was filling out my profile. I filled in the wrong thing for my contact email. I suppose if this email doesn’t show to the public and is only telling WP where to send anything, that’s fine.

    Thanks again

    Okay, then you need to contact them – WordPress.ORG (here) itself has nothing to do with email on an established site or network. Sorry we can’t be of more help.

    Thanks WPyogi…how can I do that? I thought we just posted questions in the forum, and I don’t see a “contact us” link anywhere?

    I really have no idea – where did you sign up? These forums aren’t connected to Empower Network…

    Sorry, I thought you meant that I needed to contact WordPress.org, that’s who I was looking for contact info for. I can ask in the EN Facebook group, perhaps somebody knows there. Thanks again.

Viewing 8 replies - 1 through 8 (of 8 total)
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