Title: wallet move operation failed Last modified: April 10, 2018 --- # wallet move operation failed * Resolved [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/) * Hello, * Is there a fix for the transfer error between users resolved yet? I downloaded( upgrade) the latest plugin and now the user transfer between users function does not work anymore. is there a way to fix this? I used the username and his/her email address and I keep getting the message, wallet move operation failed, can’t find user. I am using Bitcoin and Altcoin Wallets version 3.0.3 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwallet-move-operation-failed%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/wallet-move-operation-failed/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wallet-move-operation-failed/page/2/?output_format=md) * Plugin Author [dashed-slug.net](https://wordpress.org/support/users/dashedslug/) * (@dashedslug) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165271) * Thank you for opening a new thread. Normally this should work. * My guess is that possibly the user is not found if the username includes special characters. * Can you please post the entire error message you get? * Thank you. * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165546) * Hi * I don’t know if it is a connected error but now nothing display on my wallet short code page ([http://atmxtreme.co.za/wallet/](http://atmxtreme.co.za/wallet/)). I am trying to simulate the error but will send you the message as soon as I get the wallet short codes to work again… it might be a logon error, does this plugin clash with any member plugins? * Plugin Author [dashed-slug.net](https://wordpress.org/support/users/dashedslug/) * (@dashedslug) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165573) * Have you checked the troubleshooting section? Please check under “I do not see the UI elements in the frontend.” * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165632) * Hi, * Ok here is the problem: [http://prntscr.com/j3cx6d](http://prntscr.com/j3cx6d), As you can see I am trying to send bitcoin from admin to me(Mario). The user “ Mario” does exist and there are money on my testnet account, but it seems the user can’t be found. on this page: [http://atmxtreme.co.za/wallet/](http://atmxtreme.co.za/wallet/) I have 5 wallet short codes on this page and only 2 is showing… so strange! Hope you can help please! Thank you! Mario. * Plugin Author [dashed-slug.net](https://wordpress.org/support/users/dashedslug/) * (@dashedslug) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165651) * 1. Are you certain that the user’s login name is `Mario` with a capital M? You can check at the users list in your admin pages. The shortcode will only accept login names or emails, not full names, because these can have duplicates. * 2. The shortcodes will not display if any of the conditions listed in the troubleshooting section of the documentation are met. * 3. Additionally, please let me know if you see any errors in your javascript console. * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165814) * Hi * Yes my name is with a capital M in the user list:[http://prntscr.com/j3dagi](http://prntscr.com/j3dagi). I also tested the 2 test user names but with no luck on any user. Now it seems the short codes work sometimes. I enabled the legacy JSON API’s to see if it works better, but with no luck. * Plugin Author [dashed-slug.net](https://wordpress.org/support/users/dashedslug/) * (@dashedslug) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165870) * You do not need the legacy API. It is there only for people who have already built components that consume the old JSON API. * 1. To check your login name, do not use your membership plugin. Instead go to your admin screens, then “Users”, i.e. go to `/wp-admin/users.php`. The members in your membership plugin should correspond to WordPress users. It is there that you can verify if the WordPress user’s login name is indeed “Mario”. * 2. Does the transfer work when you enter an email? * 3. About the other issue with the shortcodes, if the troubleshooting instructions in the documentation were not helpful, please open a new thread. This helps us, but also people who later read the forums. * thank you * kind regards * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10165911) * Hi, * Here is the JavaScript error also: [http://prntscr.com/j3e34e](http://prntscr.com/j3e34e), I am not sure what that is, could it be clashing with a member manager plugin? * Plugin Author [dashed-slug.net](https://wordpress.org/support/users/dashedslug/) * (@dashedslug) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10168268) * Hello, * This is a different issue than the one you posted originally about internal transactions. Can you please do the following? * 1. Delete or rename the minified file `wp-content/plugins/wallets/assets/scripts/ wallets-bitcoin-validator.min.js`. This will enable the unminified version. Then you will get a more meaningful error message in your JavaScript console. * 2. Please open a new thread about this issue and post the new error message there. I will then be able to determine how to resolve this. * 3. If you want to know whether this is an incompatibility with another plugin, simply deactivate that other plugin. If you do come to any conclusion about this, please post it on the new thread. * Thank you * kind regards * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 4 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10173605) * Hi * Thank you for your speedy feedback, here is the new forum link. Hope to hear from you soon. [https://wordpress.org/support/topic/wallet-move-operation-failed-2/](https://wordpress.org/support/topic/wallet-move-operation-failed-2/) * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 3 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10189280) * Hi * I updated now to the latest version 3.1.1. But still get the error: “Wallet operation failed. Could not move…” I started a new site, and only installed the “Bitcoin and Altcoin Wallets v3.1.1” plugin, but still have the same error. Does anybody else experience problems sending money to site members? Here is the new site : [http://neubicoin.co.za](http://neubicoin.co.za) Please please help. Kind regards, Mario. * Plugin Author [dashed-slug.net](https://wordpress.org/support/users/dashedslug/) * (@dashedslug) * [8 years, 3 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10189322) * Hello Mario, * Versions 3.1.0 and 3.1.1 addressed the JavaScript error that you encountered. The error that you report here with internal transfers was not addressed, because we have not yet determined the root cause of your error. * Can you please reply to the questions I raised earlier? Namely, did you verify the login name via the WordPress “Users” screens, and NOT your membership plugin? * kind regards Alex * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 3 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10189948) * Dear Alex, * I started a new site again, created a few users and install the wallet plugin again with the block.io extension. I only have 3 users, and for a moment this morning I could send money but now it,s the same problem. wallet can’t do a move to anther member. I upgraded to version 3.1.1, but no luck yet. Please help!!! I will give you access to my site if you need to have to see, please help as this is a new installation and still it don’t work. Do I miss anything? I am on the testnet and received bitcoin money sourced from the net. Hope you can help. * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 3 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10190036) * I get this error also: [http://prntscr.com/j6f7yj](http://prntscr.com/j6f7yj) Please help. * Thread Starter [mariovdm](https://wordpress.org/support/users/mariovdm/) * (@mariovdm) * [8 years, 3 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/#post-10190262) * Could it be that this error is unique to internet explorer? I am using IE 11. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/wallet-move-operation-failed/page/2/?output_format=md) [→](https://wordpress.org/support/topic/wallet-move-operation-failed/page/2/?output_format=md) The topic ‘wallet move operation failed’ is closed to new replies. * ![](https://ps.w.org/wallets/assets/icon-256x256.png?rev=1570088) * [Bitcoin and Altcoin Wallets](https://wordpress.org/plugins/wallets/) * [Frequently Asked Questions](https://wordpress.org/plugins/wallets/#faq) * [Support Threads](https://wordpress.org/support/plugin/wallets/) * [Active Topics](https://wordpress.org/support/plugin/wallets/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wallets/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wallets/reviews/) * 19 replies * 2 participants * Last reply from: [mariovdm](https://wordpress.org/support/users/mariovdm/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/wallet-move-operation-failed/page/2/#post-10213533) * Status: resolved