Waiting 2 weeks for support and still counting.

  • jackxz3

    (@jackxz3)


    1 year, 7 months ago

    First and foremost, I decided to ignore the bad reviews, but I regret not listening to them. Usually, they aren’t anything to worry about, as developers tend to care about their products. But.. Oh man, what a dreadful experience.

    Support takes forever to respond. Avg Response Time Is “2 Weeks”

    The plugin is not functioning correctly. It only partially supports WooCommerce and is causing slow backend performance. If you are using WordPress for orders or any other tasks requiring a significant amount of database response, this theme may not suit your needs.

    “Honorable Mentions”
    -WPAdminify Website barely functioned.
    -Login was busted. You had to find the Freemius Page Script to log in, which was annoying.
    -There is no point in using the Live Chat as no one responds.
    -Painful sales grab.

    P.S. I don’t want to know what it does on shared spaces.

Viewing 1 replies (of 1 total)
  • Plugin Author Liton Arefin

    (@litonice13)

    1 year, 7 months ago

    Hello @jackxz3,

    Extremely sorry for the inconvenience. We always try to give best support.

    We always want to see happy faces of our customers.

    We’ve been working so hard for resolving every support tickets. Somehow we may missed to respond your ticket.

    Can you please let me know on which platform you’ve asked for support?

    You may faced problems on Live Chat due to time duration.

    I want to take care of your support personally. Can you please contact support again(with reference of this url) so I can resolve your problem.

    Thanks

Viewing 1 replies (of 1 total)
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