Title: W3total cache issue Last modified: July 13, 2020 --- # W3total cache issue * Resolved [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/) * hi, I am facing the issue with w3 total cache as background images are disappearing. when I deactivate the w3 cache, everything works fine. I have read the same issue. I’m using we total cache and AO, although the minify option is disabled and HTML minify in AO is also disabled, I am still facing this issue ?? whats should I do?? Thanks in advance - This topic was modified 5 years, 10 months ago by [farihaz](https://wordpress.org/support/users/farihaz/). Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116367) * Hello [@farihaz](https://wordpress.org/support/users/farihaz/) * I am sorry about the issue you are experiencing and I am happy to assist you with this. Can you please share your website URL so we can check this? Also please share a specific URL in which the issue occurs and the W3TC settings that are enabled in Performance>General settings. Thanks! * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116400) * hi Marko, Thanks for replying. I am facing issues on every page of the site except the home page. I don’t know how the issue is resolved now, but it will again appear after some days. here is the site link: [https://www.wemoveautoz.ca/](https://www.wemoveautoz.ca/) you can check in this page as well. the icon is not showing above the name of diiffernt location.. [https://www.wemoveautoz.ca/areas/](https://www.wemoveautoz.ca/areas/) - This reply was modified 5 years, 10 months ago by [farihaz](https://wordpress.org/support/users/farihaz/). * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116463) * page cache minify object cache browser caches these are enable * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116534) * Hello [@farihaz](https://wordpress.org/support/users/farihaz/) * Thank you for the information. As you are using AO, disable minify in Performance >General settings, save all settings, and purge the cache. Make sure to delete the /cache/minify/ folder in your wp-content. You should not use more than one solution for minifying. And yes there is an issue sometimes when AO HTML minify is enabled because W3 Total Cache loads it’s minified library even when disabled so you should disable HTML minify in AO as well. Please let us know if the issue persists after these steps so we can check the website again. Thanks! * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116615) * Yes, I am using AO, and Html minify is disable in AO. And in W3 total cache minify option is also disabled. But still, I am facing this issue… * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116665) * Hello [@farihaz](https://wordpress.org/support/users/farihaz/) * Can you please share the screenshot of the Performance>General settings and share them? I can see that minify is still enabled. Also please make sure to disable cache for logged in users in Performance>Page cache, save all settings, and purge the cache because I can see the admin toolbar on the page cached. Thanks! * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13116726) * How can I share the screenshots here?? please let me know and I disable the cache for logged-in user. * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13117035) * Hello [@farihaz](https://wordpress.org/support/users/farihaz/) * Just upload the image to Imgur for example and share the link here. Can you also please temporarily disable AO, and purge the cache and see if the issue persists while W3 Total Cache is enabled? Thanks! * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13117122) * > [View post on imgur.com](https://imgur.com/V1h0ZLq) * > [View post on imgur.com](https://imgur.com/YKpwIOA) * > [View post on imgur.com](https://imgur.com/1ZsSuuO) * > [View post on imgur.com](https://imgur.com/h7fTM6y) * > [View post on imgur.com](https://imgur.com/iUcAhqh) * > [View post on imgur.com](https://imgur.com/QMyf55s) * > [View post on imgur.com](https://imgur.com/OzRi4MZ) * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13117131) * I just deactivated the AO plugin, but the issue is there * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 10 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13117389) * Hello [@farihaz](https://wordpress.org/support/users/farihaz/) * Have you purged the cache after disabling AO? Try doing that and see if the issue persists. If it does, disable the enabled settings in Performance>General settings one by one, save all settings and purge the cache after each setting is disabled and see which one might be causing the issue. This is very strange because you only have Page Cache, Object Cache, and Browser Cache enabled and this has nothing to do with the background images. Also please double check if you are using CDN and purge the CDN also. Thanks! * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 9 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13149140) * hi Marko, i tried everything that you told me…but still issue is there. k deleted the plugin but issue is still there. what should i do ?m * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 9 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13149697) * Hello [@farihaz](https://wordpress.org/support/users/farihaz/) * If the issue is still there after W3 Total Cache is deleted then the issue is not related to W3 Total Cache. Thanks! * Thread Starter [farihaz](https://wordpress.org/support/users/farihaz/) * (@farihaz) * [5 years, 9 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13152551) * Hi Marko, so what should I do then ? site is new.. o installed the plugin again. please let me know the solution of this problem that i am facing. thanks, Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘W3total cache issue’ is closed to new replies. * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806) * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/w3-total-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/w3-total-cache/) * [Active Topics](https://wordpress.org/support/plugin/w3-total-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/w3-total-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/w3-total-cache/reviews/) * 14 replies * 2 participants * Last reply from: [farihaz](https://wordpress.org/support/users/farihaz/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/w3total-cache-issue/#post-13152551) * Status: resolved