Support » Plugin: W3 Total Cache » W3Total Cache breaks WPTouch and OpenGraph settings of SEO plugin

  • Hi Frederick,

    I installed your latest update of W3Total Cache ( and have WordPress 3.5.1. installed. Unfortunatly, this update breaks the WPTouch plugin and is messing around with the OpenGraph settings of the SEO plugin of Yoast. I had to deactivate your plugin but would like to activated it again as soon as possible. Let me know if you need more information on this.


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  • 1 – Go to the WP Touch settings page
    2 – Copy all the agents shown, paste in Notepad and edit the list so there is one agent per line (delete the commas)
    3 – Paste that list in the “Rejected user agents:” field in the Page cache, Minify and CDN (if used) tabs of W3CTC settings page
    4 – Go to “User agent groups” of W3CTC settings, paste the list in the “USer agents” field of the “low” group (it should be the second one), delete duplicates and save settings.

    WPTouch should be working by now. Note: After modifying Page cache options W3CTC will try to edit your .htaccess; in my case I had to edit it by hand.

    Hi ogalinski,

    that worked marvelously well… Thank you. So WPTouch is working with W3Total Cache. Let’s hope the OpenGraph issue is addressed as well by someone.

    By the way, the FV Community News plugin is breaking apart jQuery, which can’t be loaded. This means that opening the menu and loading more entries in WPTouch isn’t working either. Unfortunately, the plugin author is not responding. Do you know a workaround as well? You can find the original ticket on the wordpress support pages.

    Paul Olyslager


    Sorry, I don’t use that plugin (FV Community News), therefore I don’t know how to fix it. 🙁

    No worries, thanks anyway. In the meanwhile I enabled the W3Total Cache again. I hope the OpenGraph issue will be fixed soon.

    I found the solution for the OpenGraph issue with W3 Total Cache –

    Plugin Author Frederick Townes


    Did you update or installed fresh with no existing options? The OpenGraph and WP Touch should be functioning out of the box on a clean install.

    Anytime caching plugins are used, you’ll want to optimize them for use with mobile sites (so they don’t serve mismatched themes to devices).

    For reference, you may configure your caching plugin not to cache mobile pages nor to serve cached pages when mobile devices are detected. To do so, enter the user agents found under Advanced Options > Custom User-Agents to the “rejected user agents” areas in your caching plugin’s settings. Remember to clear your plugin, browser, and device caches before retesting.

    I wa having issues and tried the solution and it crashed my site 500 error – my other sites are fine. NOow I have to go and manually uninstall – grrr



    I have just followed the above steps to get wp touch working correctly with wp total cache and now i cant even access my site at all, It is coming up with a 500 internal server error? Please help as my site has been down for hours and i am losing views and in turn business.

    BraveNewCode Inc.


    If you believe the issue to be related specifically to WPtouch (in other words, if the problem persists when all other plugins have been deactivated from the WordPress plugins area), please contact us with a description of the issue and a url where we may troubleshoot with you.

Viewing 10 replies - 1 through 10 (of 10 total)
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