Support » Plugin: W3 Total Cache » W3 Total Cache Error

  • Resolved mattigo

    (@mattigo)


    Hi, after the newest Update I can’t login anymore. There is always the fault

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /homepages/18/d4296873216/htdocs/wordpress/wp-content/advanced-cache.php

    via ftp (filezilla) I can’t find /18/d4…
    I found “w3tc config” and in the plugins there is “w3-total-cache”. When I clear these two folder, nothing happens.

    We use a hided login, maybe thats the problem?

    Looking forward for a solution 🙂

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @mattigo

    I am sorry about the Issue your re experiencing and I am happy to assist your with this.

    This file should be in the/wp-content/ folder of your website, where you found the w3tc config folder also.

    If you are using any plugin to hide the login, please disable it also and check and delete the advanced-cache.php file from the /wp-content/folder

    Thanks!

    Thread Starter mattigo

    (@mattigo)

    Hi Marko,

    I have no wp-content-folder there is a wp-smushit and wp-sweep folder.

    Thread Starter mattigo

    (@mattigo)

    I deactivated the hide-login, I found a “advanced-cache.php” and deleted it, I deleted the files “w3tc-config” and “w3-total-cache” but its still not working.

    now it just shows “there’s a critical fault on your website” when I try to login

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @mattigo

    Thank you for your feedback. Please delete all files and folders that may be added by the W3TC including the .htaccess rules added by the W3TC:

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

    Let me know if this helps!

    Thanks!

    Thread Starter mattigo

    (@mattigo)

    Hi Marko,

    thank you very much, that solved my problem!

    Best Wishes
    Matthias

Viewing 5 replies - 1 through 5 (of 5 total)
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