Support » Plugin: W3 Total Cache » W3 Total Cache – Deleted But Still Causing Problems

  • 01. I can’t log into my WP Dashboard. …if we can get past that, then please help me with item .02 below.

    02. I installed and then removed W3 Total Cache. I removed it because it immediately caused some issues resulting in media not linking to pages. Not sure if it was a problem with my server or with my theme. Regardless, I didn’t really need it and I removed it. All went well, but I have one are on my website that’s not working as a result of something left over from W3 Total Cache. My Theme Company (Theme Junkie) took a look and they’re saying that somehow/somewhere W3 is still caching or misdirecting some things in my mobile. That’s the problem. My desktop version of my website is 100% working and visually intact. My mobile (phone and tablet) versions of my website work for the most part, except for the following.

    A. The Home Page of my website on mobile is missing media (images, logos, icon). It’s still functional. Links work, but not visual media (just text placeholders).

    B. In HTTP:// mode the mobile Home Page works (!) …not in HTTPS:// which is the default as I have an SSL Certificate installed.

    Note: All other pages work 100% on mobile …it’s only the Home Page.

    Anyone please. I know that the W3 plug-in has left some needle in the haystack somewhere, but I don’t know where to look in my c-panel and public_html files. I looked around in there, but I don’t see anything.

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  • One thing to try, is to rename the W3 plugin folder (I usually add _old to the end) from your File Manager in CPanel. That should fully deactivate the plugin and allow you back in…

    Path in File Manager is public_html/sitename/wp-content/plugins and (obviously) the folder you need is called w3-total-cache.

    Another option is just delete the folder for the W3 plugin, although you should try the rename first so you preserve the config data you set up.


Viewing 1 replies (of 1 total)
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