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WPtouch Mobile Plugin
W3 Total Cache causes WP Touch to be disabled (5 posts)

  1. John Lyman
    Member
    Posted 1 year ago #

    I have the latest version purchased, the pro version of WP Touch. Bluehost, my service provider, enabled W3 Total Cache to help my website run smoother but it causes the plugin, WP Touch Pro to be disabled. How do I resolve the conflict with the two plugins? Essentially to make sure that the site still appears as it should on mobile devices.

    Thank you

    Here's my url: http://www.internationalpolicydigest.org/

    https://wordpress.org/plugins/wptouch/

  2. wayneatcrossroadtechnologies
    Member
    Posted 1 year ago #

    Hey John Lyman :)

    If you have the Pro version you are eligible for support at: http://www.wptouch.com/support/ Get their support there!

    Having said that.. I went to: http://www.wptouch.com/support/knowledgebase/optimizing-caching-plugins-for-mobile-use/#W3totalcache

    and found these helpful sounding suggestion for using W3 Total Cache:
    W3 Total Cache
    If you have “Browser Cache” enabled, please disable ‘Set expires header’ in the Browser cache settings to prevent Desktop/Mobile switch link issues.

    Go to the “Page Cache” settings under the Performance tab.
    Copy the list of mobile user agents found in our list of “User agent list for configuring cache plugins“.
    If you have added support for additional mobile devices in WPtouch Pro’s Compatibility > Custom User Agents field, you must also include those user agents in the “Rejected User Agents” area in W3 Total Cache.
    Scroll down to the “Rejected User Agents” field and paste the list of WPtouch default user agents, adding one per line.
    Save your changes.
    Go to the “Minify” settings under the Performance tab.
    Scroll down to the “Rejected User Agents” field and paste the list of WPtouch default user agents, adding one per line.
    Save your changes.
    Go to the “CDN” settings under the Performance tab.
    Scroll down to the “Rejected User Agents” field and paste the list of WPtouch default user agents, adding one per line.
    Save your changes.
    Finally, go to the W3 Total Cache “Dashboard” and select “Empty All Caches”.

    Your site should now be configured correctly to work with WPtouch Pro and W3 Total Cache.
    If you are running a version of W3 Total Cache released before version 0.9.2.9, you will need to add the wptouch-pro-view cookie in the “rejected cookies” area in the Page Cache settings.
    exclude-wptouch-pro-cookie

    Exclude WPtouch Pro Cookie

    +-=+-=+-=

    Hope this helps :)

  3. BraveNewCode Inc.
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks wayneatcrossroadtechnologies!

  4. John Lyman
    Member
    Posted 1 year ago #

    Thanks for the assistance. I'll having problems understanding the following instructions: (but if I just did the "Browser Cache" to prevent switching will I be ok?)

    Go to the “Page Cache” settings under the Performance tab.
    Copy the list of mobile user agents found in our list of “User agent list for configuring cache plugins“.
    If you have added support for additional mobile devices in WPtouch Pro’s Compatibility > Custom User Agents field, you must also include those user agents in the “Rejected User Agents” area in W3 Total Cache.
    Scroll down to the “Rejected User Agents” field and paste the list of WPtouch default user agents, adding one per line.
    Save your changes.
    Go to the “Minify” settings under the Performance tab.
    Scroll down to the “Rejected User Agents” field and paste the list of WPtouch default user agents, adding one per line.
    Save your changes.
    Go to the “CDN” settings under the Performance tab.
    Scroll down to the “Rejected User Agents” field and paste the list of WPtouch default user agents, adding one per line.
    Save your changes.
    Finally, go to the W3 Total Cache “Dashboard” and select “Empty All Caches”.

    Your site should now be configured correctly to work with WPtouch Pro and W3 Total Cache.
    If you are running a version of W3 Total Cache released before version 0.9.2.9, you will need to add the wptouch-pro-view cookie in the “rejected cookies” area in the Page Cache settings.
    exclude-wptouch-pro-cookie

    Exclude WPtouch Pro Cookie

  5. BraveNewCode Inc.
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    (but if I just did the "Browser Cache" to prevent switching will I be ok?)

    Yes, that should be fine, just make sure ‘Set expires header’ is disabled in the Browser Cache settings.

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