Support » Plugin: W3 Total Cache » W3 has crashed two of my sites. Can’t get into admin.

  • Two of my five websites have crashed. I had GoDaddy reset the plug ins to get it back up online. But I can’t log in as admin. I get this error:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/content/41/12624541/html/bornbetween/wp-content/advanced-cache.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/content/41/12624541/html/bornbetween/wp-content/db.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/content/41/12624541/html/bornbetween/wp-content/object-cache.php.
    Warning: Cannot modify header information – headers already sent by (output started at /home/content/41/12624541/html/bornbetween/wp-content/advanced-cache.php:23) in /home/content/41/12624541/html/bornbetween/wp-includes/pluggable.php on line 1179

    Please help!!!!!!

    fernj

Viewing 9 replies - 1 through 9 (of 9 total)
  • Log in via FTP and delete those files so you can access your WP admin again.

    Once that’s working, download a fresh copy of W3TC from here and re-upload all of the files via FTP:

    https://downloads.wordpress.org/plugin/w3-total-cache.0.9.5.2.zip

    Thank you Andres, but I am not sure exactly which files to delete. I am afraid to delete something that will just create more damage.

    You can safely delete (or rename) these files, they’re part of the W3TC plugin and not the WP core:

    /wp-content/advanced-cache.php
    /wp-content/db.php
    /wp-content/object-cache.php

    You are the best, Andres Lucero!

    Worked like a charm.

    Thank you so much.
    So simple a solution, yet so frustrating and time consuming an issue.

    Should I even reload the W3TC plug in or just go without it?

    Thank you again ever so much!!!!!

    fernjl

    Cool, glad you were able to log back in.

    At this point, you can either delete W3TC through the Plugins section of the admin interface and attempt to re-install a fresh copy, or you can try another caching plugin.

    I prefer W3TC because it has so many options, but you should pick one that works the best for your particular setup, taking into account your server, use cases, and other plugins installed on the site.

    @andreslucero hi, you seems a very proactive user into the w3tc community, you know the community project w3tc-fix https://github.com/szepeviktor/w3-total-cache-fixed ?

    if you want a new “contributor” is very appreciated!

    • This reply was modified 2 years, 11 months ago by nigro.simone.

    @nigrosimone yeah, I’ve been following that project on Github and will be testing out the v0.9.5.x branch soon. I’ll try to help out where I can!

    Now I have a different issue because of the same problem.

    I finally got my other site up too because I deleted a php file that crashed it and after hours chatting with Go Daddy I had them restore the file and it worked. The site was back online. But they had to disable all the plug ins to attempt to get the website s to work. So now all the plugins are gone and WP won’t let me install any plug in.

    Godaddy also moved me to a new Linux Cpanel server from my old Linux server, but I am having to do the migration. So I am trying to FTP the folders to my PC to migrate with Filezilla, but all the plug-ins that don’t exist are creating errors and it’s not happening.

    Sorry to take up so much of your time, you have already been so helpful . . .

    thank you

    This advice might be too late, but for a recent site migration this is what I did:

      Downloaded a completely fresh copy of WordPress and installed it on the new server
      Installed W3TC and all critical plugins on the new installation
      Migrated posts and attachments to the new installation, and double-checked that they were all working as expected
      Activated W3TC options one-by-one, clearing the cache and testing each option to ensure there were no issues

    It only took about an hour (including configuring the server environment), and it was much cleaner and easier to work with than an old WP installation.

Viewing 9 replies - 1 through 9 (of 9 total)
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