Support » Plugin: Backup & Migration - WPvivid Backup and Migration Plugin » VPVivid site not allowing login

  • Resolved claudinocm

    (@claudinocm)


    Hi,

    I’m trying to login to my account but I can’t, already tried to reset password / create new account, but neither returns any emails. I’ve experimented with 3 different email accounts.
    I am on the free version of the plugin, still within the trial period, but after a successful staging site creation, and all working well during revisions on it, now I can’t put it back to live, simply returning a 404 error when I hit the button “migrate staging to live”…

    Any server email sending problem on https://wpvivid.com/?
    This is very urgent matter, its a site that needs to be live tomorrow.
    All the help appreciated, I don’t mind to buy the pro version, but would like to know I do get help fixing this… and for it I need to be able to access an account.

    Thanks in advance,
    Claudino

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @claudinocm

    We are not permitted to support pro(trial) version questions here. For trial/pro version questions, please feel free to send a message to contact(at)wpvivid.com and we are going to get back to you soon.

    All the best,

    Plugin Support tonyrobins

    (@tonyrobins)

    @claudinocm

    And we have fixed the server email sending problem on wpvivid.com. Now you should be able to reset your password.

    Thanks for reporting it!

    All the best,

    Thread Starter claudinocm

    (@claudinocm)

    I did. Thank you for your help!

    Plugin Support tonyrobins

    (@tonyrobins)

    @claudinocm

    Sorry but we have not received your message yet.

    Can you please send it again or submit the message via this form?

    All the best,

Viewing 4 replies - 1 through 4 (of 4 total)
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