Support » Plugin: Mailchimp for WooCommerce » Voters are right this time: it sucks

  • Between the plugin and MailChimp itself, this integration is intensely unreliable. It is a real shame, because it worked for a small sliver of juicy email goodness before crumbling into a mess of bad coding.

    These problems boil down to bad engineering, design, and execution of what should be a simple problem for a company of MailChimp’s size. Problems syncing? Here’s a link to a github issue from 2017 explaining how they want to fix things “soon”, but until then, let’s use a cron. Not that they could translate this into an actual doc in the intervening years, so have fun digging through.

    Need support? Enjoy endlessly deactivating and re-activating the plugin because no one at MailChimp actually knows how this works. Want to dig in, yourself? Enjoy the error log entry that simply says “halting the sync for orders”.

    I used to think MailChimp was simple and reliable…now my suggestion to clients is to use someone better. Plenty of other options that won’t cause headaches — even if you need to write more code to handle the connection, at least they won’t give you an illusion of functionality that just doesn’t work.

    2.3 of 5 stars is “failing” in anyone’s book…

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  • Plugin Support khungate

    (@khungate)

    Hi @cirekoy, thanks for reaching out. As you may know, we take all feedback seriously and appreciate the members who voice them. To ensure we understand your issue clearly, can you help us understand the problem you’re experiencing? We’ll be sure to send information to the right people for investigation or you can submit a bug report in our GitHub repo.

    – What plugin version are you using?
    – Who is your hosting provider and can you check to see if they block access to the admin-ajax.php file for any reason?
    – Are you on a shared hosting plan?
    – If you’re using SiteGround, can you check to see if you’ve hit your daily CPU limit after initiating the sync?
    – What PHP version are you using and what is the memory limit is set to?
    – Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
    – Do you have any caching plugins or services running?
    – Have you tried a fresh uninstall or reinstall?

    Thanks in advance for these details, sometimes server setups can interfere with the performance of the plugin, but we’ll do everything in our power to get thins worked out. I look forward to hearing back from you.

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