Vote Count not updating

  • suzyweb

    (@suzyweb)


    2 years, 2 months ago

    Hello there 🙂 Thanks so much for this plugin! I just noticed, after cloning some polls that the Vote Count is not updating on all old and new polls.

    On new polls, Total Votes shows as 0 as does the Total Answers.
    Old polls show numbers, but don’t update to the correct amount when a new vote occurs. However, the vote number beside each results answer is updating and showing correctly in all polls.

    I have tried several things to get it to work properly:

    Clone and install a new poll.
    Change and Save options of “Show Total Votes” and “Show Total Answers” to YES/NO and NO to YES.
    “Load using AJAX” Yes/No doesn’t change anything.
    I can manually add votes in the back end, but it doesn’t change total vote count or total answers.
    Total vote counts under the all polls list also shows as 0 for new polls and does not update with new votes.

    Using Version Version 6.3.6

    Thanks very much for any advice!

    • This topic was modified 2 years, 2 months ago by suzyweb.
Viewing 8 replies - 1 through 8 (of 8 total)
  • volneanschi

    (@volneanschi)

    2 years, 2 months ago

    Same problem, version 7.3.7.

    trinityhinton

    (@trinityhinton)

    2 years, 2 months ago

    I also have this problem but I cannot do anything on my end to try to fix it. I cannot make any edit to the poll or adjust options, etc. When I go into any created poll, I get 4 error messages with call stacks:
    (!) Warning: include(admin/views/polls/edit/design-templates.php): failed to open stream: No such file or directory in \wp-content\plugins\yop-poll\admin\views\polls\edit\main.php on line 78
    (!) Warning: include(): Failed opening ‘admin/views/polls/edit/design-templates.php’ for inclusion (include_path=’.;C:\php\pear’) in \wp-content\plugins\yop-poll\admin\views\polls\edit\main.php on line 78
    (!) Warning: include(admin/views/general/upgrade-short-1.php): failed to open stream: No such file or directory in \wp-content\plugins\yop-poll\admin\views\polls\edit\main.php on line 257
    (!) Warning: include(): Failed opening ‘admin/views/general/upgrade-short-1.php’ for inclusion (include_path=’,;C:\php\pear’) in \wp-content\plugins\yop-poll\admin\views\polls\edit\main.php on line 257

    I’m running version 6.3.7

    Plugin Author YOP

    (@yourownprogrammer)

    2 years, 2 months ago

    @volneanschi

    We are having a hard time replicating this issue on our end.

    Can you send over a link to a poll so we can take a look?

    Plugin Author YOP

    (@yourownprogrammer)

    2 years, 2 months ago

    @trinityhinton

    You have the same issue where votes number is not updating when someone votes?

    Can you contact us on our website so we may assist with the errors you are getting?

    trinityhinton

    (@trinityhinton)

    2 years, 2 months ago

    @yourownprogrammer I’ve sent a message through your site.
    Thank you!

    Plugin Author YOP

    (@yourownprogrammer)

    2 years, 2 months ago

    @trinityhinton

    We did not receive anything.
    Did you fill in the form on https://yop-poll.com/contact/ ?

    trinityhinton

    (@trinityhinton)

    2 years, 2 months ago

    You responded to me 🙂

    trinityhinton

    (@trinityhinton)

    2 years, 2 months ago

    Thank you, @yourownprogrammer – your help yesterday was fantastic; your support is wonderful!
    FYI, I changed “Show Total Votes” back to yes and updated again and it is displaying correctly now & updates as expected. Though it still did that funny thing with “Template Doesn’t Exist”, so I changed to a different one then changed it back and it lets me save.
    It’s a little wonky until the patch is released, but at least I can get it to work, thanks to you!

Viewing 8 replies - 1 through 8 (of 8 total)
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