Support » Fixing WordPress » Visual Editor Toolbar Missing and Making Text White

  • Resolved stephaniebane


    I know there are a lot of forum topics that seem related, but none of them have been able to solve the issue. (Or, the users get distracted and change the topic.) So, I’m starting a new one:

    I’m using a theme I modified from the TwentyEleven theme. Everything is working correctly, except my visual editor. When I go to edit a page, it’s showing me a blank text box and my Visual toolbar is missing. The Visual and HTML tabs are there, however. When I click HTML, I see all of my text, the HTML toolbar and the html code. But, if click Visual, the toolbar is missing and when I highlight the area, all of the text is white.

    I’m almost convinced at this point that it’s a server issue because when I moved the theme over to another one of my servers, it started working perfectly fine.

    What I have tried:

    1. Deactivating all plugins.
    2. Reinstalling WordPress completely.
    3. Deleting wp-includes and wp-admin folders and replacing.
    4. Adding define('CONCATENATE_SCRIPTS', false ); to the wp-config file.
    5. Add the Google Libraries plugin.
    6. Moving the theme to a different server – IT WORKS.
    7. Ticking the ‘disable toolbar’ option in the users section.
    8. I have contacted my host and they keep telling me it’s a plugin issue…but there aren’t any plugins on my site. And, when there were plugins, I deactivated them all. I’m pretty sure they’re just reading from a manual.

    I’m using the most recent version of WP. My PHP version is 5.3.13

    I know it can’t be a theme issue since the theme works correctly on another server. Does anyone any ideas? Thanks in advance!!

Viewing 7 replies - 1 through 7 (of 7 total)
  • esmi


    Forum Moderator

    Moving the theme to a different server – IT WORKS.

    Now that’s interesting. Do you have access to your site’s error logs?

    Thanks for the quick response.

    I can access my logs…but I’ve never actually reviewed logs before so I’m not sure what to provide you with. Let me know what I can show you (or look for).



    Forum Moderator

    I couldn’t really give you anything specific at this point. What you could do is drop a copy of the log into the WordPress pastebin and post the pastebin url here. Perhaps someone will be able to spot the problem and suggest a solution.

    Well, my client’s host emailed and said they fixed the problem, but then they killed my entire test folder and install. So, when I told them it wasn’t working, they reverted it back and now it’s suddenly working. They didn’t give me any explanation why it’s working, but it’s working.

    Very confused, but I guess this is resolved.

    I sure would like to know what they did. I’m having similar issues and I’ve done almost everything suggested. I’m on a clean new install with the standard theme, no extra plugins then those that came with the install and this is driving me crazy!

    Well I haven’t tried ‘CONCATENATE_SCRIPTS’, false so I’ll do that next and I’ll try to lock for error logs. Where should I find those? I guess I have a look around.

    The admin pages are kind of missing images and the text in the editor was white, image upload button is missing, so is the toolbar. The comment bubble on the site also looks strange, well it is just a square and not the bubble that I expect to see.

    Hi karinpb,

    I tried bugging them for the “hey, how did you fix this?!” information, but they couldn’t give me anything useful. What they did was install WordPress from the admin (in the control panel..that’s used for people who don’t even touch the FTP/manual install stuff) and said it’s working fine in there. That’s when they broke my URL (Page Not Found issue). I asked them to please restore that because I wanted to use my own install, they restored and then the editor was suddenly working.

    I wish I could be more helpful, but I don’t have much more information. Did the CONCATENATE_SCRIPTS thing work for you?

    Hello Everyone,

    I have been fighting with this same issue for about three days. One of the sites that I manage started having this problem suddenly. The visual editor was gone and the text would appear white.

    By editing the wp-includes/css/editor.css file
    .js .tmce-active .wp-editor-area{color:white;}
    to become
    .js .tmce-active .wp-editor-area{}
    I was able to make the text show up in the Visual section but you could still see the html code around it.
    When I tried to edit the page in the Visual or HTML section it would modify my code everyday.

    I added the following in my wp-config.php and the visual editor came back. I am so glad.
    define(‘CONCATENATE_SCRIPTS’, false );

Viewing 7 replies - 1 through 7 (of 7 total)
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