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[resolved] Visual Editor not working on 3.8.1 for posts and pages (6 posts)

  1. erasure242
    Member
    Posted 1 year ago #

    I read that someone else had this issue.

    I have this same issue on a sporting website I develop for. It is not the themes and no issues with other plugins. Basically when you use the plugin The Visual Editor in Posts and pages disappears.

    All you see is the Add Media button and everything else is missing... The kitchen sink, the content, etc are all gone.

    You basically have to turn off the plugin and paste the code from the website to use the poll on a page.

    https://wordpress.org/plugins/social-polls-by-opinionstage/

  2. mattergo
    OpinionStage Support Rep
    Plugin Author

    Posted 1 year ago #

    Hi,

    Just checked again with the latest version and it works fine for me.

    Could you send me a screenshot of how it looks like & the list of plugins that you are using so I can try to reproduce in my environment to understand the issue?

    Thanks!
    Assaf

    Best would be to open a ticket here with the info:
    https://opinionstage.zendesk.com/hc/en-us/requests/new

  3. mattergo
    OpinionStage Support Rep
    Plugin Author

    Posted 1 year ago #

    Also - did you replace the default visual editor?

  4. mattergo
    OpinionStage Support Rep
    Plugin Author

    Posted 1 year ago #

    Just to update on this one - we still haven't been able to reproduce this issue. We will try to find an additional QA resource to help us out with it.

    In the meantime, the work around is to use the javascript code instead of the WordPress short code.

    Best,
    O/S Team

  5. mattergo
    OpinionStage Support Rep
    Plugin Author

    Posted 1 year ago #

    Hi,

    We just released a fix that should resolve the issue.
    Saying that, we can't test all the possible plugin/themes combinations, so would be great if you could validate it works for you as well.

    If doesn't work we would really appreciate if you notify us (with details) to:

    support@opinionstage.com
    Or better by opening a ticket:
    http://www.opinionstage.com/contact_requests/new

    Thanks!
    O/S Team

  6. assafp
    Member
    Plugin Author

    Posted 1 year ago #

    Closing this issue, please feel free to reply if reproduces.

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