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[resolved] [closed] Visual Editor issue after 3.9.2 update (35 posts)

  1. wingzfly
    Member
    Posted 7 months ago #

    Hi all!

    So here's my problem:

    I'm the webmaster for the site at Valleyartsnj.com. I was on vacation a couple of weeks ago and the site owner said they were having some issues with the site. I was finally able to log in today on my return and it turns out that the problem is four-fold:

    1) The "Visual" tab in the editor is selected, but there appears to be nothing inside the text box, certainly nothing "visual." Instead, it's all HTML in a white font color on a white background, so it appears blank.

    2) I can't click back and forth between the "visual" and "html" tabs.

    3) None of the editor's normal formatting buttons show up. (The bold, italics, etc. row is gone.)

    4) I can't seem to open any of the other pull down menus on the editing pages, meaning I can click the triangle at the top of the "publish" box, for example, but it doesn't do anything.

    From what I've read, it sounds like the problem may be related to TINY MCE, since the dashboard and everything else seems to work and the problems appear to be limited to the editor.

    I've tried disabling all the plugins, including renaming the plugin directory, but it doesn't help.

    I've tried changing themes over to the Twenty Fourteen theme and that doesn't help. I still have those problems on the default theme.

    I've tried reinstalling WordPress 3.9.2 manually but that hasn't helped.

    I've also manually reinstalled the latest version of TINY MCE (before I did the full 3.9.2 reinstall) and that didn't work.

    I've tried it on various browsers (IE9, the latest version of Chrome, Safari, and the latest version of Firefox) and on several different computers and the results are the same on each.

    I can't figure out what else to try, so I'd love some input, ideas, advice, etc.

    Thanks in advance to you all for your help and time.

  2. ntech21
    Member
    Posted 7 months ago #

    This sounds exactly like the problem I'm having?

  3. ntech21
    Member
    Posted 7 months ago #

    'cdn.wpdownloadmanager.com/wp-content/uploads/2014/08/Untitled.png'

  4. wingzfly, try adding define('CONCATENATE_SCRIPTS', false); to your wp-config.php file just below the define('DB_HOST' line.

    http://codex.wordpress.org/Editing_wp-config.php#Disable_Javascript_Concatenation

    ntech21, your problem is probably not related. Your screenshot shows the problem only on a page called "Add New Download Package," which is not a part of WordPress, so your problem is probably only limited to whatever plugin that is.

    Please open your own thread under that plugin's support section.

  5. wingzfly
    Member
    Posted 7 months ago #

    @MacMaX - Just tried that and it didn't work, though it was a good suggestion.

  6. Hm, that's strange. How did you "manually reinstall TinyMCE"?

    Try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don't forget to delete the original files before replacing them.

  7. wingzfly
    Member
    Posted 7 months ago #

    I downloaded the zip of all the latest TINYMCE WordPress files and then placed them in the wp-includes/js/tinymce directory.

    I'll try that now, MacManX!

  8. downloaded the zip of all the latest TINYMCE WordPress files

    Where did you get this from, or do you mean you downloaded the WordPress zip and got the files from that?

    As far as I know, there is no official source of just the TinyMCE files in WordPress (besides Trac and the main WordPress download).

  9. wingzfly
    Member
    Posted 7 months ago #

    I found the link to the files (I think they were on the Trac website) on a post I ran across earlier today trying to research the problem. It had all of the official TinyMCE files in various zips (for Joomla, for WP, etc.), including one for WordPress and instructions on how to install them. But I still had the same issue after installing the new TinyMCE files so it didn't help.

  10. Yeah, I wouldn't trust that, the only official source of the TinyMCE files in WordPress is in the WordPress download itself.

    How did it go with deleting and replacing the files mentioned above?

  11. wingzfly
    Member
    Posted 7 months ago #

    I think I ended up deleting something I shouldn't have (though I was being careful...) and the site wouldn't work anymore. I did a full backup of the site before I started trying to figure this all out so I'm reinstalling everything from that.

  12. Abu Zafor
    Member
    Posted 7 months ago #

    Hi @wingzfly, I think I have found a solution for this issue. The same problem I am having some moment ago and the good news is now it's solved.

    Do you using Cloudflare?

    Let me know, so then I can reply you the solution.

  13. wingzfly
    Member
    Posted 7 months ago #

    Was able to get the site restored to the way it was before I tried manually updating it again, but the original problem persists.

    @abuzaforbg - No, I'm not using Cloudflare on that site, but I'd love to hear the fix!

  14. Ok, any chance you could try downloading a fresh copy of WordPress from http://wordpress.org/download/ again and replacing every file except the wp-config.php file and the /wp-content/ directory with fresh copies from the download?

    If it crashes the site again, that would be very good to know.

  15. thedirtybaker
    Member
    Posted 7 months ago #

    I was having a similar problem with my WordPress installation until I disabled Magic Quotes with this php.ini in my wp-admin directory:

    `; Magic quotes
    ;

    ; Magic quotes for incoming GET/POST/Cookie data.
    magic_quotes_gpc = Off

    ; Magic quotes for runtime-generated data, e.g. data from SQL, from exec(), etc.
    magic_quotes_runtime = Off

    ; Use Sybase-style magic quotes (escape ' with '' instead of \').
    magic_quotes_sybase = Off`

    Take a look at your browser console see if you have a SyntaxError: illegal character -type error.

  16. krayoni
    Member
    Posted 7 months ago #

    I am also having the same issue.

    All plugins deactivated and I have re installed WP. No luck.

    EDIT: It was my theme...Carry on!

  17. songdove
    Member
    Posted 7 months ago #

    My theme isn't liking the 3.9.2 upgrade either and I'm having trouble finding one that will. The site is otherwise largely back up and running with up to 4 plugins broken with the latest update now disabled. This particular update was NOT fun! ugh! I'm looking for a dark theme with two side bars if anyone comes across one that works with 3.9.2

  18. songdove, please open your own thread so we can focus on wingzfly's issue here: https://wordpress.org/support/forum/how-to-and-troubleshooting#postform

  19. wingzfly
    Member
    Posted 7 months ago #

    Starting on a new, fresh install again now, MacManX. Hopefully this will work...

  20. Good luck, please let us know how it goes!

  21. wingzfly
    Member
    Posted 7 months ago #

    Finished up another clean install. Deleted everything but the wp-config.php file and the wp-content folder and the site came up this time (didn't crash like last time) but I'm still having the issue with the visual editor.

  22. Hm, ok then, I'm running out of ideas and can't duplicate the issue myself. :(

    How about what thedirtybaker said above? https://wordpress.org/support/topic/visual-editor-issue-after-392-update?replies=21#post-5868805

  23. wingzfly
    Member
    Posted 7 months ago #

    @thedirtybaker and @MacManX - I'll try the Magic Quotes thing, I just can't figure out where php.ini would be. Any ideas as far as the directory I could find it in?

  24. It varies depending on hosting provider. Check with them, and ask them the same question too, they probably know the answer. :)

  25. wingzfly
    Member
    Posted 7 months ago #

    Awesome, thank you!

  26. You're welcome!

  27. wingzfly
    Member
    Posted 7 months ago #

    Hmmm, edited the php.ini file and no dice. If it weren't happening for everyone that's tried to log in to edit the site - across a bunch of different computers and on a bunch of different browsers - I'd just think it was something like an extension on one of my browsers or something. But we've tried on five different computers (Macs and PC), on four different browsers, and with extensions and everything disabled and still no dice.

  28. Can you create a new WordPress installation on the same server, preferably at a different domain or subdomain or the same domain? If so, do you see the same problem at the new freshly installed site?

  29. wingzfly
    Member
    Posted 7 months ago #

    Good idea. I'll try it now

  30. wingzfly
    Member
    Posted 7 months ago #

    Just created one in a subdomain and there's no problem with it. I'm able to use the editor perfectly on that new site. Hmmm... lol

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