Support » Fixing WordPress » VIsual Editor in Headway 3.8 Not Working

  • Hi… My client is running WP 4.6.1 with Headway 3.8.8. She hasn’t been in here in a while. I’m trying to access the templates the site is built on and the Visual Editor just keeps spinning (the gears in the middle going ’round and ’round and not pulling up the pages).

    I’ve been searching for information on this problem but not finding the exact same thing. Can you help?

    The site is dwrayconsulting.com.

    Thank you!

    Jan

Viewing 4 replies - 1 through 4 (of 4 total)
  • As per the Forum Welcome, you should be asking from the place you purchased the theme for assistance (here), or perhaps they have a community of people who own the theme that can offer to help.

    Moderator t-p

    (@t-p)

    To rule out any theme-specific issue or any plugin conflict, try:

    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    resetting the plugins folder by FTP.
    – switching to the unedited default Theme (Twenty Sixteen) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    Ok, thank you to you both! 🙂

    Moderator t-p

    (@t-p)

    you are welcome 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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