Moderator
t-p
(@t-p)
– Try switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue.
Hi Tara, Thank you for your response. Yes, we tried changing the 2 templates, they include the images, but still no text to edit in visual tab mode.
We also have another website http://www.propertysolutionsassist.com.au using the same theme and there is not problem editing that website.
Your next step closer to fixing this problem soon is welcomed.
Kind regards Julia
Hello WP Team, I have not heard from anyone in 2 weeks. I have a huge promotion starting soon and need to make sure our website is in ship shape. Please can someone be honest and let me know whether there is a fix for this or whether I need to escalate this somewhere else or find another Techo to fix this problem, as I do not have this problem with the other website using the same theme as noted above. What’s the next step? Look forward to your efficient response. Kind regards
Julia,
These forums are community based – as in no one here gets paid to do this other then they like helping out. So if your issue is business critical, you should consider hiring someone to get that level of support. Otherwise, please be patient.
Have you tried the basic troubleshooting steps of disabling all plugins and themes except for a default theme and then slowly re-enabling them one at a time to try and track down where exactly the issue crops up (and possibly why)?
Basically get your WordPress site back to a known working state and then slowly add in your customizations (themes and plugins) and find out which one(s) cause the issue to appear.
Thank You. I have hired someone to fix this problem. Appreciate your effort. Problem now resolved. Kind regards. 🙂
