Support » Plugin: WP Mautic » Visits not getting tracked

  • Resolved cloudsolutions00

    (@cloudsolutions00)


    Hi, I have installed and linked with my mautic account but visits are not getting tracked in mautic. I’m able to view the pixel in source code. Need help

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author shulard

    (@shulard)

    Hello,

    Have you configured the CORS settings in your Mautic instance ?
    https://mautic.com/help/getting-started-mautic-cloud/#5

    In your browser development tools, can you check Mautic tracker requests in the “Network” panel ? Are they blocked ?

    Hi Shulard,

    In cors settings I have include my domain – https://redingtoncloud.com and there is no block from the network panel. checked it too.

    Following are the linking done on the wordpress
    1. Thrive landing pages – API authentication is done and tested but not able to load my mautic lists to link with a form
    2. contact form 7 linking plugin installed and leads are getting pushed into mautic.
    3. No visits and tracking happening on mautic where as I can see the right code on redingtoncloud.com

    Please help me resolve. Thank you.

    Plugin Author shulard

    (@shulard)

    Hello,

    What version of the plugin are you using ? And what’s your WordPress and PHP version ?

    wordpress version : 4.7.5
    wordpress mautic plugin :2.1.1
    mautic :2.9.0
    php : 7

    Post adding url to the COR settings even contact form leads are not getting pushed.

    Plugin Author shulard

    (@shulard)

    Hello, I’ve exactly the same setup and everything is working fine…

    I also use the CORS settings to block spam requests.

    On my side :

    • “Restrict Domains” is “Yes”
    • “Valid domains” contains website URL without trailing / : “https://chstudio.fr”

    Have you checked in your browser developer tools (Network tab) if everything is fine ? There are always interesting details here. If you need help accessing the developer tools to check that details, I can record a screencast to help.

    • This reply was modified 1 year, 7 months ago by  shulard.

    Thanks for your response. I did checked in network tab and no issue found. And CORS valid domain i have mentioned it as https://redingtoncloud.com .

    Plugin Author shulard

    (@shulard)

    Hello,

    I’ve checked a look at your webpage. The problem is related to https. Your website is served over https but Mautic script is served over HTTP.
    Today the browsers are blocking scripts which are not “secured” (aka HTTP) to be loaded.

    I’ve also checked in developer tools, you got some details :

    null

    Can you update your Mautic instance to be served over HTTPS ?

    Plugin Author shulard

    (@shulard)

    You can get additional details about this kind of errors here : https://developer.mozilla.org/en-US/docs/Web/Security/Mixed_content

    Hi, I have taken a ssl certificate to allow the mautic tracking script. But still no visits are getting tracked on mautic. I have updated mautic to 2.9.1 too. Need suggestion

    Plugin Author shulard

    (@shulard)

    Hello,

    I checked on your website and it seems that Mautic events are triggered :

    I’ve just made some visits and my IP is : 62.34.159.128
    Are you seeing me ? Sometimes you need to update the date filter on the dashboard page to view latest data…

    Plugin Author shulard

    (@shulard)

    Hello,

    I mark this subject resolved because it seems ok. If you have more trouble, please open a new topic.

Viewing 12 replies - 1 through 12 (of 12 total)
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