Title: visitors not saving
Last modified: August 21, 2016

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# visitors not saving

 *  [philmay](https://wordpress.org/support/users/philmay/)
 * (@philmay)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/)
 * your plugin does not save a history of people who have submitted a form via lively
   chat
 * [http://wordpress.org/plugins/lively-chat-support/](http://wordpress.org/plugins/lively-chat-support/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Anonymous User 9782929
 * (@anonymized-9782929)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290934)
 * No, it doesn’t. It merely emails you there information.
 *  Thread Starter [philmay](https://wordpress.org/support/users/philmay/)
 * (@philmay)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290940)
 * then why does it have an area labeled “history”
 *  Anonymous User 9782929
 * (@anonymized-9782929)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290941)
 * To be clear: there is an Offline mode and Online mode.
 * The Offline mode is just a contact form. When submitted, it gets emailed to the
   site admin (or whatever email address is set up). As it stands now, if you’re
   looking at collecting email addresses, its probably not the best tool to use.
   Offline mode saves nothing to the database.
 * The Online mode is where the chat takes place. All visitors, chats, and their
   information are stored to the database and accessible later on. Conversations
   are viewed one by one, there isn’t really a spreadsheet view of all email addresses
   that have been submitted.
 * That being said, I think there’s some merit to storing the info and I’ll gladly
   put it on the list of features to add.
 * Hope this clears things up!
 *  Thread Starter [philmay](https://wordpress.org/support/users/philmay/)
 * (@philmay)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290954)
 * ok, now i get it. Still a great plugin. It would be amazing if it had a tab for
   history where you can just look and see a breakdown in a sortable inbox or something.
   is there also a way to add phone number to the form and make it a required field?
 * In essence i just dont want to have to have a seperate form for that info, since
   your plugin is so close to serving the purpose when its in offline mode.
 *  Anonymous User 9782929
 * (@anonymized-9782929)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290959)
 * I see the value in a comprehensive list view. I’ve put it on the todo list.
 * One day, I’ll add custom fields. For now, to add a phone number field, insert
   this code into lively-chat-support/chatbox/includes/structure.php at line 85 
   or so:
 *     ```
       <div class="field">
               <label for="livelychatsupport-chatbox-phone"><?php _e( "What is your phone number?", "lively-chat-support" ); ?></label>
               <input id="livelychatsupport-chatbox-phone" type="text" name="Phone">
       </div>
       ```
   
 * The phone variable will be passed right along into the script that sends the 
   email.
 *  Thread Starter [philmay](https://wordpress.org/support/users/philmay/)
 * (@philmay)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290961)
 * Thanks bud, that worked perfectly.

Viewing 6 replies - 1 through 6 (of 6 total)

 The topic ‘visitors not saving’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [philmay](https://wordpress.org/support/users/philmay/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/visitors-not-saving/#post-4290961)
 * Status: not resolved