Hi,

are you using something like CloudFlare in front of our website?

Best,
Jason

Then you need this:

https://www.wp-slimstat.com/downloads/firewall-fix/

Most of the times it works right away. In some particular situations, you’ll need to configure Cloudflare to make it work.

Best,
Jason

Please note that the plugin is not “retroactive”, meaning that it will not show the originating IP for past page views.

In that case, your service provider will also need to enable mod_cloudflare or some other workaround to restore the right information:

https://support.cloudflare.com/hc/en-us/sections/200805497-Restoring-Visitor-IPs

Best,
Jason

Then your service provider must be doing something that prevents Cloudflare from sending the appropriate headers that Slimstat and the add-on are looking for:

https://support.cloudflare.com/hc/en-us/articles/200170986-How-does-CloudFlare-handle-HTTP-Request-headers-

and

https://plugins.trac.wordpress.org/browser/wp-slimstat/trunk/wp-slimstat.php#L754

and

https://www.chriswiegman.com/2014/05/getting-correct-ip-address-php/

Please ask them to look into it.

Jason

• This reply was modified 1 year, 5 months ago by  Jason Crouse.

We are going to add the ‘X-Forwarded-For’ header to the list of the ones inspected by the tracker. This should solve the problem. Please contact us via http://support.wp-slimstat.com if you would like to test this new feature in advance.

Happy New Year!
Jason

Any luck with the new update?

Marking as resolved.