Visitors activity

Resolved needmystyle
(@needmystyle)

5 years, 7 months ago

Visitors activity seems to be merging/displaying only one ip for all pages browsed on my website. I have 10 users online but the visitors activity only displays only one ip. In maintenance I do have a 101 and 310 code. the 310 code i’m assuming is because i dont want to track bots.

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

Hi,

are you using something like CloudFlare in front of our website?

Best,
Jason

Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

Yes i am

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

Then you need this:

https://www.wp-slimstat.com/downloads/firewall-fix/

Most of the times it works right away. In some particular situations, you’ll need to configure Cloudflare to make it work.

Best,
Jason

Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

I downloaded the plugin but it wont activate. It was successfully installed.

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

Please note that the plugin is not “retroactive”, meaning that it will not show the originating IP for past page views.

Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

Ok understood but im currently monitoring it and its still doing the same thing.I have nmultiple users online browsing.

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

In that case, your service provider will also need to enable mod_cloudflare or some other workaround to restore the right information:

https://support.cloudflare.com/hc/en-us/sections/200805497-Restoring-Visitor-IPs

Best,
Jason

Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

I dont think im able to enable that or see no clear way how to.
Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago
Then your service provider must be doing something that prevents Cloudflare from sending the appropriate headers that Slimstat and the add-on are looking for:

https://support.cloudflare.com/hc/en-us/articles/200170986-How-does-CloudFlare-handle-HTTP-Request-headers-

and

https://plugins.trac.wordpress.org/browser/wp-slimstat/trunk/wp-slimstat.php#L754

and

https://www.chriswiegman.com/2014/05/getting-correct-ip-address-php/

Please ask them to look into it.

Jason
- This reply was modified 5 years, 7 months ago by Jason Crouse.
Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

This is the response i got.
On our servers, mod_cloudflare is substituted with mod_rpaf that automatically translates requests to show the actual IP of each visitor instead of the CloudFlare IP address. You do not have to do anything to activate it, as it is already running on the server by default.

I should also note that i am also using wprocket. I dont know if that will help.

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

We are going to add the ‘X-Forwarded-For’ header to the list of the ones inspected by the tracker. This should solve the problem. Please contact us via http://support.wp-slimstat.com if you would like to test this new feature in advance.

Happy New Year!
Jason

Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

just sent an email. happy new year to you too

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

Any luck with the new update?

Thread Starter needmystyle
(@needmystyle)

5 years, 7 months ago

Sent another email. its been stable with the update, the ip’s no longer merge. There is a new issue though with weird looking IP’s.

Plugin Author Jason Crouse
(@coolmann)

5 years, 7 months ago

Marking as resolved.

Viewing 15 replies - 1 through 15 (of 15 total)

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