Visitor vs. Pageviews no longer visible after update to 1.8 / 1.8.1

  • Resolved db2025

    (@db2025)


    3 weeks, 6 days ago

    Hi Danny,
    after updating the Koko Analytics plugin to version 1.8, the data no longer shows a difference between visitors and pageviews. In this screenshot, you can see that the last chart bar from today now only shows a single value (visitors?).
    Updating to version 1.8.1 just now didn’t change anything.

    In the admin settings, the tracking method was set to “none” after the automatic update to 1.8.0. I changed it to “cookieless”, but the display still hasn’t changed.
    Before the update, the average visitor viewed around 1.8 pages per visit, and this was clearly reflected in the chart bars with two distinct values (visitors and pageviews). And without activated cookies fpr tracking.

    What has changed with the update? I’d really like to continue comparing my current data with my historical stats.
    Thanks in advance for your help!



    • This topic was modified 3 weeks, 6 days ago by db2025.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Danny van Kooten

    (@dvankooten)

    3 weeks, 6 days ago

    Hi @db2025,

    Before the update, the plugin would try to detect returning visitors and unique pageviews based on the referrer. This is very inaccurate though, so we opted to remove that in order to simplify the code and perhaps even hide all “visitors” data from the dashboard in a future version (if not using cookie-based or cookieless tracking, that is).

    If you do need returning visitors and unique pageviews going forward then I recommend using the new “cookieless” tracking method which will reliably detect it. There are tons of cases that the previous method would miss that the new cookieless tracking will pick up on.

    From what you said there may be an issue with the cookieless method though; since it doesn’t sound like it’s working for you. Do you have a link to your site so that I can take a look?

    Thread Starter db2025

    (@db2025)

    3 weeks, 6 days ago

    Thanks for the quick reply, Danny! Will send you the link to the website via email.
    We use two plugins that might conflict with the plugin (but didn’t until the update): Total Cache and All-In-One Security (AIOS).

    Plugin Author Danny van Kooten

    (@dvankooten)

    3 weeks, 6 days ago

    Hi @db2025,

    Thanks! I’ve just replied over email, but just for completeness sake I wanted to write down my thoughts here as well.

    The data collection request to /koko-analytics-collect.php is returning a HTTP 500 Internal Server Error on your site. Your PHP error log will contains details about what exactly went wrong.

    I did some more digging and noticed that a certain hashing algorithm that the plugin started using is not available on PHP versions before 8.1. Could it be that you’re on a very old (and unsupported) PHP version by any chance?

    Thread Starter db2025

    (@db2025)

    3 weeks, 6 days ago

    It was PHP 8.0.30, indeed. Upgrading to 8.1 solved the problem. Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)
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