Title: Visitor & Users Online Count Problems Last modified: August 31, 2016 --- # Visitor & Users Online Count Problems * Resolved [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/) * Hey Greg! Some bad news. I had some visitors in past half of day (including myself), but it seems that plugin is not registering any of them. It even shows 0 online users all the time (unless this feature shows users that are logged into WordPress, but then it still should show myself, as Im logged in…?) Could you please take a look into that? * Thanks! * [https://wordpress.org/plugins/wp-statistics/](https://wordpress.org/plugins/wp-statistics/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/visitor-users-online-count-problems/page/2/?output_format=md) [→](https://wordpress.org/support/topic/visitor-users-online-count-problems/page/2/?output_format=md) * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971386) * Have you made any changes to the exclusions recently? * If you enabled “Exclusion tracking” in the settings, do you see a lot of users being excluded for a specific reason? * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971394) * No I have not. It’s the same as was when I installed it months ago: Exclude User Roles – Administrator, and that’s it. It does seem that the plugin is not registering visitors for some reason. I had few visitors today it registered maybe half of them. I don’t think it’s registering even myself anymore. * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971395) * It sounds like they’re getting caught in the exclusions code, double check the settings and enable the exclusion tracking to see if there’s something amiss in there. * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971396) * Whatever it is, it’s not done by user (me), it’s pure code. As I did not change anything after initial setup. * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971398) * Well the code is working fine on several sites I have so this kind of problem is usually related to something else on the site (can be a conflicting plugin or a misconfiguration). * You’ll need to do some investigation on your side to find out what, for which I can help point you in the right direction. * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971399) * I enabled the “Record exclusions:” at the Exclusions tab. What info could I provide and where to get it? * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971400) * Statistics->Exclusions will no how a graph of exclusions. Of course you’ll have to wait a bit for it to accumulate some data. * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971404) * All that shows is a number of Exclusions. No IPs, nothing. * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971407) * Yes, does one seem to be catching too many visitors (you probably won’t be able to see this for few hours of data collection). * You may be able to catch your own exclusion if you hit your site repeatedly in a short span and see one jump up. * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971409) * [http://postimg.org/image/yy40qj90z/](http://postimg.org/image/yy40qj90z/) – what do you make of that? * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971460) * Check your user role exclusion setting. * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971462) * It’s like I said, Administrator only checked. * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971464) * Then it looks like everything is being recorded. * The online use detection isn’t based on logged in users, but instead by recent hits with a timeout. You will not be shown as online as an administrator you will be excluded (as per the setting). * Thread Starter [MamasLT](https://wordpress.org/support/users/mamaslt/) * (@mamaslt) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971465) * Literally now I’m having a visitor that shows up on my live chat, but WP statistics does not show anything. he left, and still no record of him. * Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/) * (@gregross) * [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/#post-6971468) * The online detection is very transient, by default, 30 seconds after their last page load they are no longer online. * You can extend that in the settings if it’s too low for your site. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/visitor-users-online-count-problems/page/2/?output_format=md) [→](https://wordpress.org/support/topic/visitor-users-online-count-problems/page/2/?output_format=md) The topic ‘Visitor & Users Online Count Problems’ is closed to new replies. * ![](https://ps.w.org/wp-statistics/assets/icon.svg?rev=3081064) * [WP Statistics – Simple, privacy-friendly Google Analytics alternative](https://wordpress.org/plugins/wp-statistics/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-statistics/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-statistics/) * [Active Topics](https://wordpress.org/support/plugin/wp-statistics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-statistics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-statistics/reviews/) * 18 replies * 2 participants * Last reply from: [MamasLT](https://wordpress.org/support/users/mamaslt/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/visitor-users-online-count-problems/page/2/#post-6971479) * Status: resolved