Visitor Map not showing any data

Resolved charliexstanford
(@charliexstanford)

4 months ago

Hi there,

For some reason, the visitor map is not showing any data.

I have created 8-10 test orders but still no luck.

Is there anything I need to enable?

Am I missing something?

Screenshot – https://prnt.sc/uldz4f

No caching plugin installed.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Dualcube
(@dualcube)

4 months ago
Hi @charliexstanford

Thank you for reaching out to us. Most of the time, this type of issue is either related to theme or plugin conflict. May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty). It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

Awaiting your response.
- This reply was modified 4 months ago by Dualcube.
charliexstanford
(@charliexstanford)

4 months ago

All plugins deactivated and switched to the theme Storefront. But still no result.

The point is that WCMP is not even recording the number of visits. So how will it represent on the map?

Screenshot for better understanding – https://prnt.sc/umf9b5

Please advise

charliexstanford
(@charliexstanford)

4 months ago

Any update please on this?

Thanks

Plugin Author Dualcube
(@dualcube)

4 months ago

Hi @charliexstanford

This needs to be debugged at your website. We will be needing some specific information from you. You cannot mark the thread private here. while sharing the info. I would request you to please contact us either via https://wc-marketplace.com/contact-us/ or https://wc-marketplace.com/support-forum/ . We will co-ordinate with you at earliest.

Regards,

charliexstanford
(@charliexstanford)

3 months, 4 weeks ago

Hi there,

As you said, I created a ticket in your forum 2 days ago.

Here is the link – https://wc-marketplace.com/support-forum/topic/critical-issues-on-wcmp-functionality-visitor-maps-and-suborder-id-creation/

Hoping for your insights on that.

Regards,
Charlie

Plugin Contributor rajsekharchatterjee11
(@rajsekharchatterjee11)

3 months, 4 weeks ago

Hi @charliexstanford,
Thanks for report this issue. We have already fixed this issue in our updated version 3.5.9. Please update your plugin to the new version.