Support » Plugin: Wordfence Security - Firewall & Malware Scan » Visitor bloked by wordfence

  • Resolved datingselfmastery

    (@datingselfmastery)


    Good evening!

    A customer tries to visit my site but unfortunately every time he tries wordfence blocks him.

    What can be the cause of this?

    How can I help him access my website?

    Thank you for your time?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfdave

    (@wfdave)

    Hi @datingselfmastery,

    Under Wordfence -> Tools -> Live Traffic, Wordfence will state why a connection has been blocked. If you can find your customer in there, you should be able to pinpoint why his connection was blocked.

    Did your customer access your website from a strange URL? Did they access your website very rapidly – resulting in a block?

    Dave

    Plugin Support WFGerroald

    (@wfgerald)

    Hi @datingselfmastery,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)
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