Title: Virtue theme update Last modified: August 30, 2016 --- # Virtue theme update * [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/) * Horror! Catastrophy! I’m falling apart! I’ve updated the Virtue Theme on WordPress and – I loose all the presentation I did of the site, it’s now a mess :((( – I can’t access anymore the dashboard sheet to customize it Please please please how to recover to the last version I had? How to find back the style modification I made? It’s all down, i’m almost crying. Please help * I tried to download it again but from the Kadence page (Virtue2.5.2) but I it doens’nt wrk neither :’The uploaded file could not be moved to wp-content/uploads/ 2015/12.’ * It s acatastrophy Viewing 15 replies - 1 through 15 (of 15 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864886) * I’m sorry but if you customised the theme’s files, then these changes will have been lost when you updated the theme and there is no way to restore them. 🙁 * Never edit the theme itself. Always [create a child theme for your changes](http://codex.wordpress.org/Child_Themes). Or install a [custom CSS plugin](http://wordpress.org/extend/plugins/search.php?q=custom+css). * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864890) * …. And by a FTP update?… no trace of it somewhere?… * The other point is that the updated theme doesn’t work :(((( – From the wordpress update : no virtue theme dashboard anymore – From the downloaded zip file on kadencethemes.com : “The uploaded file could not be moved to wp-content/uploads/ 2015/12.” * Thks i’m speechless sorry * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864895) * Delete the theme and try re-installing. You may have had a faulty upgrade. * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864911) * OK I can’t do that: it doesn’t propose it anymore. I have a problem with WP : nothing is working anymore. * I updated the 4.4 but I did after a FTP recovery: now in the WP dashboard it says 4.4 ok, but it fails to do the ‘re-install now’ (what to do?) AND it says WP 3.9.1 in the OVH dashboard… * Would you have an advice to recover from this? THANK YOU!!! * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864915) * It says ‘Downloading update from [https://downloads.wordpress.org/release/fr_FR/wordpress-4.4.zip…](https://downloads.wordpress.org/release/fr_FR/wordpress-4.4.zip…) * Unpacking the update… * Verifying the unpacked files… * Some of your translations need updating. Sit tight for a few more seconds while we update them as well. * The update could not be unpacked * Installation Failed’ * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864916) * > I updated the 4.4 but I did after a FTP recovery * Can you clarify what you meant by this? * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864917) * ?? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864919) * What did you mean by the above comment? * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864922) * Yes, on the WP dashborad i did the WP 4.4 update. Then, I went on my OVH dashboard to do a FTP backup from yesterday (so before the 4.4 update). * Since, the WP Dashboard says 4.4 OK but error to do it again (“Downloading update from [https://downloads.wordpress.org/release/fr_FR/wordpress-4.4.zip…](https://downloads.wordpress.org/release/fr_FR/wordpress-4.4.zip…) * Unpacking the update… * Verifying the unpacked files… * Some of your translations need updating. Sit tight for a few more seconds while we update them as well. * The update could not be unpacked * Installation Failed”) * And the OVH (the website host) dashboard says 3.9.1 version is active. (no 4.4). * Nothing is working anymore…. * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864924) * (Sorry the ‘??’ was for the WP message ‘installation failed’ thanks for your patience) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864925) * When you restored an ftp backup, was that a complete site and database backup? * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864929) * I’m sorry I don’t know what this include. It says ‘Restore a backup’ and you choose the date (on the host, OVH, dashboard at the FTP tab). I knew i did nothing on the site yesterday, so i choose this date. Thinking the CSS customisation could be in it… :S * I also have a xml export. But I didn’t import it. shall I? * Not clear for me what is included in what. * But i’m pretty sure WP is not running well. No action can be performed to the end. More or less the same above message I copied you. :(((( * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864937) * Sounds like you rolled the site right back to WordPress 3.9.1. As you now have such an old version of WordPress, you will need to carry out a series of smaller manual upgrades top bring it back up to 4.4. See [Upgrading_WordPress_Extended](http://codex.wordpress.org/Upgrading_WordPress_Extended) for the full details. * Thread Starter [Datcha](https://wordpress.org/support/users/datcha/) * (@datcha) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6864944) * … i don’t know how to do all those things. Website was great now it’s a mess( sandracrosasso.com) I’m going to rise goats in the mountain. * :((( * [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * (@britner) * [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6865017) * Datcha, Hard to know all that is happening on your server. “The update could not be unpacked” could have to do with permissions on your server. I suggest contacting your hosting provider. In my experience most would be able to walk you through removing and reinstalling the wordpress files or even do it for you. * Kadence Themes Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Virtue theme update’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/virtue/3.4.15/screenshot.png) * Virtue * [Support Threads](https://wordpress.org/support/theme/virtue/) * [Active Topics](https://wordpress.org/support/theme/virtue/active/) * [Unresolved Topics](https://wordpress.org/support/theme/virtue/unresolved/) * [Reviews](https://wordpress.org/support/theme/virtue/reviews/) * 15 replies * 3 participants * Last reply from: [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/virtue-theme-update/#post-6865017) * Status: not resolved