Title: Vimeo thumbnails not loading
Last modified: September 1, 2016

---

# Vimeo thumbnails not loading

 *  Resolved [applemango](https://wordpress.org/support/users/applemango/)
 * (@applemango)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/vimeo-thumbnails-not-loading/)
 * When I add a Vimeo link the thumbnail is not created but YouTube videos work 
   just fine.
 * Another simple embed video plugin I’ve tested does creates Vimeo thumbnails just
   fine however.
 * I see that other people have had the same or similar problem with this plugin
   and that for some it was a PHP upgrade and others a php.ini tweak. I don’t have
   direct access to this server so would need the hosting company to make any changes
   needed but I don’t know what to start asking them.
 * The PHP version on the server is 5.4.38
 * Any help would be greatly appreciated, thank you!
 * [https://wordpress.org/plugins/gallery-video/](https://wordpress.org/plugins/gallery-video/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [applemango](https://wordpress.org/support/users/applemango/)
 * (@applemango)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/vimeo-thumbnails-not-loading/#post-7605827)
 * I should add that the thumbnail does not appear either in the admin screen or
   on the front end, but the video does play when clicked. There’s just a blank 
   area in place of the thumbnail.
 *  [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * (@support-huge-it)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/vimeo-thumbnails-not-loading/#post-7605966)
 * Dear, in our plugin we have a code that some servers doesn’t support.
    Probably
   that is the reason. But also contact [info@huge-it.com](https://wordpress.org/support/topic/vimeo-thumbnails-not-loading/info@huge-it.com?output_format=md)
   we will see if there is another issue or not
 *  [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * (@support-huge-it)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/vimeo-thumbnails-not-loading/#post-7605973)
 * And we are sorry about the troubles you face. Looks like you have issues with
   your host and it seems that you cannot use file_get_contents function with the
   current host. The is related to the ini configuration setting that are set by
   your host. The simple workaround will be to contact your hosting company and 
   ask them to turn on the “file_get_contents”. The reason you don’t see the thumbs
   of Vimeo videos is probably the fact that some shared hosting providers block
   file_get_contents(). Do you mind to contact your host first? Please, keep us 
   informed how things progress after you contact the host. You may also email us
   by the address i left in fist post and we will be back to you gladly. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Vimeo thumbnails not loading’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gallery-video_30abb3.svg)
 * [Gallery - Video Gallery and Youtube Gallery](https://wordpress.org/plugins/gallery-video/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gallery-video/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gallery-video/)
 * [Active Topics](https://wordpress.org/support/plugin/gallery-video/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gallery-video/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gallery-video/reviews/)

## Tags

 * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/)
 * [vimeo](https://wordpress.org/support/topic-tag/vimeo/)

 * 3 replies
 * 2 participants
 * Last reply from: [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/vimeo-thumbnails-not-loading/#post-7605973)
 * Status: resolved