Support » Plugin: The Ultimate Video Player For WordPress - by Presto Player » Vimeo in Presto wont play unless muted but works fine in standard embed

  • Resolved kotmw

    (@kotmw)


    Hi there,

    I’m having an issue with a Vimeo video using Presto. When I embed using the standard embed code from Vimeo it’s fine but if I do the same video through Presto it will only play if I have the mute button on. I can’t find anything in Vimeo to suggest it’s set to autoplay and it’s not looping. The video is on a LearnDash course page. The site is a staging site that requires a password to access.

    Cheers
    KOTMW

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andre Gagnon

    (@2winfactor)

    Thanks for reaching out. Could you share access and link so we can see the issue? With this we could better understand the issue. Thanks!

    Thread Starter kotmw

    (@kotmw)

    Thanks for the quick response Andre, Is there somewhere I can send it privately? An email address or similar?

    • This reply was modified 2 months, 1 week ago by kotmw.
    Plugin Author Andre Gagnon

    (@2winfactor)

    Sure, can you send it to support@prestomade.com?

    Thread Starter kotmw

    (@kotmw)

    Thanks Andre, sent an email and a login.

    Plugin Author Andre Gagnon

    (@2winfactor)

    Thanks! I got the email. It looks like it’s a browser restriction with vimeo. Chrome will not allow autoplaying videos with sound depending on if you’ve interacted with the domain before and something called a Media Engagement Index:

    https://developers.google.com/web/updates/2017/09/autoplay-policy-changes#mei

    It could be that the media engagement index for your domain has not been reached yet, so autoplay won’t work yet. This doesn’t always happen with Vimeo directly since the click is happening on Vimeo iframe and not our player.

    Let me know if this makes sense.

Viewing 5 replies - 1 through 5 (of 5 total)
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