Viewing AMP from iphone – nothing works

  • Saskia

    (@jyria)


    5 years, 2 months ago

    Hello there,

    when viewing our test page (only single page where AMP has been activated so far: [ redundant link removed ] ) using a mobile device (iphone XS and iphone 7 with latest iOS in this case) there seem to be various issues:

    1. Logo
    No matter what logo image size I upload, the image is always being displayed stretched oder is overlapping the header container or what not. Quite annoying. Even if I set it to fixed width and enter the logo dimensions, when they differ from recommended logo dimensions. Only way to solve this was to add custom css:

    .amp-logo amp-img {
    max-height: 36px; /* my logo file's height */
    max-width: 88px; /* my logo file's width */
}

    This needs some debugging.

    2. When I visit the test page with an actual mobile device (iphone with latest iOS on Safari) none of the header links work. So search icon is disfunctional, menu won’t open, no links in content work at all, footer links don’t work.
    When I try tapping any of the header icons I am always redirected to the page’s desktop version.

    I tried using another AMP theme, but same issues on any of the free options. I haven’t tested with Pro AMP theme versions, because of the issues in this plugins, I decided not to buy the Pro version of the plugin yet.

    This needs some debugging.

    3. When using Google Tag Manager ID, I see errors in browser console regarding CORS. On desktop version this is not an issue at all.

    This needs some debugging.
    There is W3Total Cache with AMP Extension running in this site.
    However even when deactivating the issues persist.

    Before I have been using the official AMP Plugin by Automattic and it worked fine on this site, however it lacks support for pages, which is why I decided to try out your plugin.

    EDIT: OK, while further investigating, I found out that above described issues (#2) seem to be Safari related. Your developers should test in Safari at least before deploying updates. All above mentioned issues are present when visiting the site on Desktop Safari on a mac. Also present on iOS Safari.
    Please fix this,
    Thanks

    • This topic was modified 5 years, 2 months ago by Saskia. Reason: see edit note
    • This topic was modified 5 years, 2 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Saskia

    (@jyria)

    5 years, 2 months ago

    Oh, and please: do not request me to send you a private email to solve this issue.
    I learned that this plugin’s support forum is really not very helpful due to this practice.

    People ask questions, other people with same issues (like me) find these people’s questions in this support forum and when hoping for an answer in the thread, only thing you find, is “please send email to yada yada) and then “issue resolved”.
    This costs so much time.
    It woul dbe better, if you would actually post the solutions to the people’s issues in this support forums, so other who have the same issue, may find the solution faster without having to open their own support thread for things that have already been solved for others.

    Thanks.

    Plugin Contributor ampforwp

    (@ampforwp)

    5 years, 2 months ago

    Hi @jyria,

    I’ve checked your website URL which you shared and it seems “AMP for WP” plugin is not active.

    Thread Starter Saskia

    (@jyria)

    5 years, 2 months ago

    Hi @ampforwp

    exactly, as mentioned in related github issue: as this is a crucial issue, I deactivated AMP for WP in this web project as well and reverted to using the Automattic AMP WP Plugin.

    Please see “AMP for WP”-github issue for details: https://github.com/ahmedkaludi/accelerated-mobile-pages/issues/2888

    Issue is reproducable by simply activating AMP for WP and browse the AMP pages via iOS Safari or MacOS Safari.
    Thus I am thinking you might not have tested in that browser.. which I think can’t be true, right?

    Plugin Contributor ampforwp

    (@ampforwp)

    5 years, 2 months ago

    Hi @jyria,

    I’ve tried to test your website on that browser but you’ve activated the Automattic AMP WP Plugin.

    Previously, when you’re using our plugin, did you enable the “GDPR Compliancy” option from the AMP panel settings? if yes, for testing purpose please install & activate our plugin and also disable the “GDPR Compliancy” option and check whether the issue is resolved or not.

    Let us know.

Viewing 4 replies - 1 through 4 (of 4 total)
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