Support » Plugin: Ultimate Member - User Profile & Membership Plugin » View Other Members Page Redirects to Home Page

  • Resolved BeBizzy

    (@bebizzy)


    When I click on a link to view other members in the member directory I get redirected to the home page. I have changed the settings of “Can view other member profiles?” to “Yes” and specifically selected the members roles I want them to see.

    The members list pulls by role, which is correct, but when a name is clicked the link shows correctlly, but then redirects back to the home page.

    I saw a “recsolved” ticket on this issue already, but there was no documentation of what fixed it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @bebizzy,

    Firstly, make sure that your user page is accessible to other members.

    Secondly, check what permalink structure do you have in Settings -> Permalinks it should be set to postname. Go to the Ultimate member->Settings->General->Pages and check that you have correct user page assigned.

    Try to set profile permalink base to Username in Ultimate member->Settings->General->User.

    You can also try to do a quick conflict test so we can rule out conflicts with other plugins of you theme and see if it helps. Here is the doc on how to do a conflict test.

    Regards.

    When you say make sure user page is accessible, can you clarify that?

    On the actual page, I have the visibility set to “Public”.

    In the User Roles I have “Can view other member profiles” checked, AND have every role selected in the “Can view these user roles only” except Administrator.

    Permalink is set correctly. Still get sent to the home page when viewing as a logged in user.

    Also cleared server cache and browser history, and tested on two browsers (Firefox and Chrome), and even tested both browsers on two computers.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @bebizzy,

    Have you tried to do a quick conflict test so we can rule out conflicts with other plugin or your theme and see if it solves your issue? Please also update to the latest 2.0.22 version of the Ultimate member core it contains important fixes.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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