Support » Plugin: Feed Them Social - Facebook, Instagram, Twitter, YouTube & Pinterest » “View on facebook” link disappears on mobiles

  • Resolved Floppy78

    (@floppy78)



    Hi, hope you could help me with an issue regarding mobile devices.
    I’m using this shortcode with the premium version of the plugin [fts_facebook type=albums id=oncoming.it posts=10 title=no title_align=left description=no words=45 popup=no image_width=180px image_height=180px space_between_photos=5px hide_date_likes_comments=no center_container=yes loadmore=button loadmore_btn_maxwidth=180px loadmore_btn_margin=10px omit_album_covers=2,4,5,7]

    It works perfectly but on mobile (tested on Iphone 6s)
    The ‘View on Facebook’ link is not showing at all.

    Thanks a lot!

    ### Begin System Info ###

    SITE_URL: http://www.pugliaselection.com
    Feed Them Social Version: 2.1.5

    — WordPress Configuration:

    WordPress Version: 4.7.2
    Multisite: No
    Permalink Structure: /%postname%/
    Active Theme: WooPress Child 0.0.1
    PHP Memory Limit: 256M
    WP_DEBUG: Disabled

    — Webserver Configuration:

    PHP Version: 5.5.31
    Web Server Info: Apache/2

    — PHP Configuration:

    Safe Mode: No
    Upload Max Size: 48M
    Post Max Size: 48M
    Upload Max Filesize: 48M
    Time Limit: 300
    Max Input Vars: 4000
    Allow URL File Open: On ()
    Display Erros: N/A

    — PHP Extensions:

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    — Active Plugins:

    Akismet: 3.2
    Contact Form 7: 4.6.1
    Cookie Law Info: 1.5.3
    Duplicate Post: 3.1.2
    Essential Grid: 2.1.0.1
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.1.5
    Feed Them Social Premium: 1.6.9
    Maintenance: 3.3
    qTranslate-X: 3.4.6.8
    Slider Revolution: 5.2.6
    Ultimate Addons for Visual Composer: 3.16.7
    WPBakery Visual Composer: 5.0.1
    WPBakery Visual Composer & qTranslate-X: 1.0

    — Custom Token or Keys added to Options Pages
    — You must have a custom token to use the feeds

    Facebook App Token: Yes
    FB App ID for Like Button: No
    Twitter Consumer Key: No
    Twitter Secret: No
    Twitter Token: No
    Twitter Token Secret: No
    Instagram: No
    YouTube: No

    — Offset Post Limit:

    Offset Facebook Post Limit: None
    Hide Notice on Front End: Yes

    — FaceBook & Twitter Date Format and Timezone

    Date Format: m/d/Y \a\t g:ia
    Timezone: Kwajalein

    — Fix Twitter Time:

    Fix: No

    — Disable Magnific CSS:

    Fix: No

    — Fix Internal Server Error:

    Fix: No

    — Load More Options:

    Override: No

    — Premium License:

    Premium Active: Yes

    ### End System Info ###

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author slickremix

    (@slickremix)

    Thanks for all the info! I think you will need to decrease the amount of words=45 to say words=5 The reason being is your image size is small so you can’t have too much description text showing. Hope that helps.

    Spencer

    Plugin Author slickremix

    (@slickremix)

    If that does not work, try making the images a little bit bigger, I noticed on mobile you still have a lot of space on either side. Maybe try say 250px or even 300px

    Floppy78

    (@floppy78)

    Hi Spencer and thanks for the fast reply!
    I’ve tried your solution but it didn’t worked..
    This is what I see on my Iphone (there is no album description) Iphone screenshot

    And this is what I see with my mac
    Mac Screenshot

    IIt’s not about the description text but the ‘View on Facebook’ link.

    Could you help me further? Thanks a lot!

    Floppy78

    (@floppy78)

    Actually my images are 250px but nothing changed..:)

    Floppy78

    (@floppy78)

    Any news? It’s a big problem for me that users cannot use the plugin from mobiles..
    Could you help me please?

    Plugin Author slickremix

    (@slickremix)

    Alright sorry for the delay, support has been heavy and we are only 2 people 🙂

    I just made an update to the plugin that fixes the problem, I also added credit for you finding this bug too. Thanks again by the way. Couldn’t image doing this all without everyone else’s help too. https://wordpress.org/plugins/feed-them-social/changelog/

    Spencer

    Floppy78

    (@floppy78)

    Sorry If I’ve been so “pressing”, I’m absolutely aware of the hard, strenuous work you have done and are doing supporting everyone. Thanks a lot for this fix, have a good ret of the day! 🙂

    Flora

    Plugin Author slickremix

    (@slickremix)

    Thanks so much! And awesome, glad that worked out. The biggest thanks goes to you for using our plugin!

    If you have a second and wouldn’t mind leaving a review for us, we would be very grateful.
    https://wordpress.org/support/view/plugin-reviews/feed-them-social

    Or if you have a facebook account and want to leave a review for us there, that would be awesome too.
    https://www.facebook.com/SlickRemix/reviews?ref=page_internal

    Spencer

    • This reply was modified 2 years ago by  slickremix.
Viewing 8 replies - 1 through 8 (of 8 total)
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