Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @vividground,

    Hope you are doing good today.

    Since it works fine when logged in, there could also be a possibility that the issue might have been caused due to Siteground optimizer plugin. Maybe it’s caused due to minification.

    Could you please temporarily deactivate the optimizer plugin and then check how the form behaves when logged out? This would give a better idea of whether the issue isn’t a conflict.

    If you still have issues even after that, then could you please run a conflict test as mentioned in the following flow chart and check whether you could replicate the same?
    https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Please do let us know so that we can check further if needed.

    looking forward to your response.

    Kind Regards,
    Nithin

    Thread Starter Vivid Ground

    (@vividground)

    Hi thanks,

    yes it was the combining the css files problem. How can i exclude this happening for forminator?

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @vividground

    It depends on your plugin, but we suggest excluding from combining the CSS files from two folders:

    /wp-content/uploads/forminator/css/
    /wp-content/plugins/forminator/assets/forminator-ui/css/

    Best Regards
    Patrick Freitas

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @vividground ,

    We haven’t heard from you for several days now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 4 replies - 1 through 4 (of 4 total)
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