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[Resolved] View count is occasionally stuck

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author maximevalette
    Member

    @maximevalette

    Hello,

    Sorry for the delay, I didn’t get the emails for this support forum. Do you still have the issue?

    AngieP
    Participant

    @angiep

    Yes, dear Maxime, we still have the issue.

    Sometimes it’s like the counter gets ‘stuck.’
    As a matter of fact, right now, all posts show 0 views 🙁

    An example of a post that had around 500 views:
    http://angiesdiary.com/interviews/douglas-williams/

    You can see, at the bottom of the post, that there was quite some social sharing of the article, so 0 views is simply not possible.

    Please advise, because I would love to keep on working with your script.

    Thanks in advance,
    Angie

    Plugin Author maximevalette
    Member

    @maximevalette

    Hello,

    Can you update the plugin, disconnect and reconnect to Google Analytics?

    AngieP
    Participant

    @angiep

    Thank you, dear Maxime, for you fast reply!

    I followed your suggestions to the letter, and hope this will fix the issue. The caching time is set to one hour, so I imagine we have to wait to see if it works?

    Will update you soon, OK?

    All my best,
    Angie

    Plugin Author maximevalette
    Member

    @maximevalette

    Yes it’s one hour. Don’t hesitate to tell me!

    AngieP
    Participant

    @angiep

    Dear Maxime,

    The stats are back up!

    Thanks so much for your help.
    Have a great weekend (what’s left of it 🙂 )

    Warm regards,
    Angie

    Plugin Author maximevalette
    Member

    @maximevalette

    That’s awesome! Thanks for the follow-up, and have a great weekend too 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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