View Button is not working

  • Resolved pitbach

    (@pitbach)


    1 year, 1 month ago

    If installed the current version from the Survey Maker.

    WordPress 6.1.1 with Theme Twenty Twenty-Two.

    Everything is working fine only the Button VIEW is not working. Nothing happens when I’m clicking this button. As described I should receive the link from the survey.

    Only this Survey Plugin is installed beside WordPress

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 1 month ago

    Dear @pitbach,

    Thank you for the topic.

    We checked the link you provided us with and couldn’t find a survey there. The survey couldn’t be found on other pages as well. 
    So, please provide us with the following information for further investigation of your case. 

    1. The link to the post, where the shortcode of the survey is inserted. Make sure the post is published so that our Development Team can check the case. 
    2. The Survey version you are using. 
    3. The PHP version you are using. 

    Thank you.

    Thread Starter pitbach

    (@pitbach)

    1 year, 1 month ago

    Hi please find below the report from the site. The Survey is now visible on the link below.

    Thanks Peter

    https://umfragen.pebashop.ch/

    wp-core

version: 6.1.1
    site_language: de_CH
    user_language: de_CH
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 0
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/openairk/www/umfragen.pebashop.ch
    wordpress_size: 55.13 MB (57812914 bytes)
    uploads_path: /home/openairk/www/umfragen.pebashop.ch/wp-content/uploads
    uploads_size: 12.62 MB (13233374 bytes)
    themes_path: /home/openairk/www/umfragen.pebashop.ch/wp-content/themes
    themes_size: 6.34 MB (6644043 bytes)
    plugins_path: /home/openairk/www/umfragen.pebashop.ch/wp-content/plugins
    plugins_size: 14.27 MB (14960439 bytes)
    database_size: 28.63 MB (30015488 bytes)
    total_size: 116.98 MB (122666258 bytes)

wp-active-theme

name: Twenty Twenty-Two (twentytwentytwo)
    version: 1.3
    author: WordPress-Team
    author_website: https://de.wordpress.org/
    parent_theme: none
    theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor, wp-block-styles, editor-style
    theme_path: /home/openairk/www/umfragen.pebashop.ch/wp-content/themes/twentytwentytwo
    auto_update: Deaktiviert

wp-plugins-active (2)

Akismet Anti-Spam: version: 5.0.2, author: Automattic, Automatische Aktualisierungen deaktiviert
    Survey Maker: version: 7.1.4, author: Survey Maker team, Automatische Aktualisierungen deaktiviert

wp-media

image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1808
    imagemagick_version: ImageMagick 7.1.0-62 Q16-HDRI amd64 20885 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: File uploads is turned off
    post_max_size: 64M
    upload_max_filesize: 64M
    max_effective_size: 64 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 1'023 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 1536
    imagick::RESOURCETYPE_MAP: 511 GB
    imagick::RESOURCETYPE_MEMORY: 256 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, JXL, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X3F, XBM, XC, XCF, XPM, XPS, XV, YAML, YCbCr, YCbCrA, YUV
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP
    ghostscript_version: 9.56.1

wp-server

server_architecture: FreeBSD 12.4-RELEASE-p2 amd64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 64M
    php_post_max_size: 64M
    curl_version: 7.88.1 OpenSSL/1.1.1t
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false

wp-database

extension: mysqli
    server_version: 10.3.38-MariaDB-log
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 16777216
    max_connections: 400

wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/openairk/www/umfragen.pebashop.ch/wp-content
    WP_PLUGIN_DIR: /home/openairk/www/umfragen.pebashop.ch/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Nicht definiert
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined

wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    Thread Starter pitbach

    (@pitbach)

    1 year, 1 month ago

    Hi the survey is working now. but still klicking on the view button while editing the survey nothing happens.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 1 month ago

    Dear @pitbach,

    Thank you for your response.

    Our Development Team checked the case as well and noticed that the survey is normally submitted.

    As to the second case you are mentioning, as you are currently using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will provide a solution to your problem as soon as possible.

    Commercial products are not supported in these forums.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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