Support » Plugin: YITH WooCommerce Featured Video » Videos not showing (WooCommerce Single Product Page Builder)

  • Dear developers

    I have bought your WooCommerce Featured Audio and Video plugin again some minutes ago. I like the fact that it allows to add multiple videos instead of only one. Furthermore i like that you don’t need to add the video links in the media library but instead you can add them directly at each product edit page.

    However i am not able to use your plugin at all, because i don’t know how to add the video player to a custom product page which i have created with the common WooCommerce Single Product Page Builder Plugin.

    Is there a shortcode or or a Page Builder Element for your plugin which replaces the WC Single Product Images Element from the WooCommerce Single Product Page Builder Plugin?

    I have tested and bought your plugin already some weeks ago but because i was not able to get it to work, i therefore requested a refund. Now i wanted to give your plugin another chance and hope that we can solve the issue together. I already tried to get in touch with your support via email but unfortunately i have not received a reply. I also taught that you might already have fixed the problem in your last update of the plugin but it seems not to be the case.

    Do you mind to look into this problem?
    Your help is strongly appreciated.

    kind regards 🙂
    Pascal

Viewing 1 replies (of 1 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    Unfortunately, we only support the free version of the plugin on this forum.
    If you have purchased the Premium version, you should open a ticket in our support platform. Thank you for your comprehension.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.