Support » Plugin: WORDPRESS VIDEO GALLERY » Videos not playing

  • I just installed this plugin and loaded a few videos, the main video is black and if you click on any video it says post not found.

    Also the views are not populating from youtube – do I have the wrong api code?

    Can you check it for me?

    Video Test

    Thank you!

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  • priyadarshinimuthuraman

    (@priyadarshinimuthuraman)

    To fix the issue of videos taking to post not found, go to Admin -> Settings -> Permalinks -> Select the option “Plain” and save the settings. And check if the issue is resolved, then change the option to “Post name” and save the settings, the issue will hopefully get resolved.

    Regarding the view not populating from the YouTube, the views will not be imported from YouTube by default in the plugin. The view count in the site is independent from that of YouTube.

    And for main video blank issue, contact our support at assist@apptha.com, we will check and do the needful.

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