Support » Plugin: .TUBE Video Curator » Videos are not showing in channel view and add video via url

  • Hi dear,
    Your plugin was working great but unfortunately since I have updated my wordpress installation to 4.9.1 .tubecurator is not showing videos when I edit or add the youtube channel in .tubecurator. Moreover, video is also not shown when I try to add video via url. Print screen of both issues are placed at following links:

    print screen when I tried to add video via url: https://photos.app.goo.gl/lDZlQzCmazvBj55E3

    print screen when I tried to edit or add the youtube channel: https://photos.app.goo.gl/bvhho5q12isT0Khl2

    I want to mention here that I’ve checked this issue by deactivating all the other plugins and I ‘ve also tried by changing wordpress theme.

    waiting for an early repose.

    regards

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter roseyazman

    (@roseyazman)

    I have also tried to resolve this issue by using tube theme recommended by you but the problem not resolved.

    Plugin Author tubegtld

    (@tubegtld)

    Hi there – I’m traveling through the new year so likely won’t be able to provide support until then.

    Thread Starter roseyazman

    (@roseyazman)

    ok thanks for your reply
    enjoy your journey
    wish you all the best

    Plugin Author tubegtld

    (@tubegtld)

    Can you please confirm what version of the plugin you’re using and if this issue still persists?

    Thread Starter roseyazman

    (@roseyazman)

    I’m using Version: 1.1.8 and the problem still exists. I can provide you credentials for login to my website to check this issue and resolve it.
    thanks

    Plugin Author tubegtld

    (@tubegtld)

    Sorry, but plugin authors aren’t allowed to get credentials / log in.

    With that, not really sure how much help I can provide you other than asking a bunch of questions that still may shed no light…

    Is there anything in your Apache error log that might give some insight?

    Have you confirmed that your API keys are valid?

    I’ve not had this report from any other users, and all of the sites on which I use the plugin (about 6 of them plus test sites) all work perfectly.

    Thread Starter roseyazman

    (@roseyazman)

    Thanks for your reply. I’m also worried that what happened to this installation of .tube curator as I’ve also installed this plugin on another website hosted on the same server where ezyfun.com is hosted and .tube curator is working fine there. I also contacted support team of hosting provider and they said that if the same plugin is working on one website hosted on our server and not working on another website this means that it is not the issue to server. Therefore I’m hiring a developer to resolve this issue. Once the issue is resolved, I’ll also let you know how the issue was resolved and what was the problem.
    regards

    Plugin Author tubegtld

    (@tubegtld)

    I appreciate your understanding and your effort to get these resolved.

    Please do keep this thread updated if you find a solution.

    Thread Starter roseyazman

    (@roseyazman)

    yes sure… once issue is resolve I’ll updated this thread and mark it as resolved at my own.
    regards

    Thread Starter roseyazman

    (@roseyazman)

    Hi dear thanks for your wait … I hired developer and he found that it is neither the issue of code nor server …. it seems to be the issue of database with hosting server. In order dig out actual cause I need to know the tables name of your plugin in wordpress database … if you cannot write tables name here you can email me at roseyazman@gmail.com so that I can reach actual cause…. waiting for your reply … thanks
    regards

    Plugin Author tubegtld

    (@tubegtld)

    The plugin doesn’t create any custom tables.

    It uses the native WordPress tables wp_posts and wp_postmeta.

    Thread Starter roseyazman

    (@roseyazman)

    Hi dear thanks for waiting for long…. I hosted my website on new hosting with cloud server of 2GB Ram and the plugin started showing all the videos in list and also fetched video via url. But as soon as I hosted my another website on the same server, the videos were not available in the list again. So it seems that this plugin has issue of memory usage (MySQL memory issue) for fetching videos in list and via url. Please do something that .tube curator fetch videos with low memory usage. As I already told you that this plugin also works well on the same server and on shared hosting if I have less number of wordpress posts. I don’t know I am right or wrong but I suggest you to make a button in panel to fetch videos from youtube. waiting for your reply….
    regards

    I’ve got this plugin running on all manner of servers with all different number of websites and have no problems with memory issues.

    This has and continues to sound like an API key permissions issue.

    Unfortunately, I’m not really able to troubleshoot server-specific issues as there’s simply no way to know what it might be, and I’m not able to log into your server or website, etc.

    If there are specific errors being reported, either in your error log or frontend, please provide them. Else I’m afraid there’s not much help I can offer.

    Thread Starter roseyazman

    (@roseyazman)

    There is no error log or frontend error except videos are not shown. I think it is not the issue of API as with the same API another plugin “Meks Video Importer” imports all the videos from Youtube and I imported about 500 videos at once with this plugin but I want to use .tube curator as it also has a very use feature of synchronization of youtbue videos with website. As far as if you need login credentials of my website, I can provide it to you on you personal contact.
    regards

    As far as if you need login credentials of my website, I can provide it to you on you personal contact.

    This is against the WP terms.

    Again, if I don’t have SOME sort of indication of what’s happening it’s really impossible to help / troubleshoot.

    Here’s an approach…

    1) Go to this file
    /wp-content/plugins/tube-video-curator/classes/class-tube-vc-youtube-videos.php

    2) Find this…

    // nested query gets the full description
    $videos_results = $youtube->videos->listVideos('snippet, status', array(
      'id' => $video_ids,
    ));  

    3) Add this below it, putting in your email address where it says YOUR_EMAIL_ADDRESS_HERE…

    ob_start();
    echo '<pre>';
    print_r( $videos_results );
    echo '</pre>';        
    $to = 'YOUR_EMAIL_ADDRESS_HERE';
    $subject = 'TUBE Curator listVideos results';
    $body = ob_get_clean();
    $headers = array('Content-Type: text/html; charset=UTF-8');
    $mail = wp_mail( $to, $subject, $body, $headers );

    4) Try doing an “Add via URL” with YouTube, but put a “&flush” at the end of your admin URL before you do…

    /wp-admin/admin.php?page=tube-video-curator-add-via-url&flush

    5) Check your email (possibly in spam) for the email with the subject ‘TUBE Curator listVideos results’ and post the contents here.

Viewing 15 replies - 1 through 15 (of 17 total)
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