VideoPress can’t upload no longer and videos are not avaiable anymore

  • Resolved atrialstudios

    (@atrialstudios)


    1 year, 9 months ago

    I recently hired jetpack video hosting but suddenly the videos already uploaded are no longer available and I can’t upload new videos anymore they all have a restriction problem with the message

    “This video is private. Make sure you are signed in and a member of the site. Learn More”

    and even changing them to public or site privacy it still has this error. The URLs of the videos are also no longer available I find it strange because when I hired everything was going great until this problem happened.

    Is jetpack hosting having a problem or is it a client error? please i wanted a solution otherwise i will have to ask for a refund

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support MadHatter (a11n)

    (@madhattersez)

    1 year, 9 months ago

    Hello, there.

    Could you share your site’s URL (domain) here, so we can have a look?

    If you want it to remain private, you can also contact us via this form here.

    Thanks!

    Thread Starter atrialstudios

    (@atrialstudios)

    1 year, 9 months ago

    i would like it to be private but private support takes a long time to respond i will release a link to access to reproduce the error and an image of my wordpress dashboard

    image link

    View post on imgur.com

    Video error link
    https://onlytomodachi.com.br/example-post/

    I followed the jetpack tutorial (link: https://jetpack.com/support/troubleshooting-video-hosting-issues/)

    I disconnected the account and reconnected it again, uninstalled all plugins and activated it again but the errors persist

    Plugin Support Mehdi (a11n)

    (@muffinpeace)

    1 year, 9 months ago

    Hi @atrialstudios

    I’ve taken a look there, and I’ve noticed that it’s not possible to upload a video anymore, so we’ll have to escalate this to our developers.

    Please reach out to us here so we can update you accordingly and track this effectively when we get an update from our developers.

    Please mention in the ticket this forum thread, along with this shortcode:

    1245-gh-Automattic/Greenhouse

    Best,

    Thread Starter atrialstudios

    (@atrialstudios)

    1 year, 9 months ago

    is this problem global or just my account? and where exactly can I put this shortcode in support? in the “Short description” or “Long description” field

    do i need to be worried? because I need this video hosting

    deathlynotes

    (@deathlynotes)

    1 year, 9 months ago

    Hello,

    Since the issue is private and it is being addressed via support contact, I am closing this ticket.

    Thread Starter atrialstudios

    (@atrialstudios)

    1 year, 9 months ago

    It’s been more than 24 hours and I still haven’t received any support from the jetpack unfortunately I’m forced to ask for a refund it’s a shame the system was great I can’t say the same about the technical support

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘VideoPress can’t upload no longer and videos are not avaiable anymore’ is closed to new replies.