Title: Video Playback
Last modified: April 30, 2020

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# Video Playback

 *  Resolved [anouskaharrison](https://wordpress.org/support/users/anouskaharrison/)
 * (@anouskaharrison)
 * [6 years ago](https://wordpress.org/support/topic/video-playback-2/)
 * Hi,
 * I have uploaded an MP4 video into one of my lessons, added an image and entered
   the playback duration. Although in the media section of my website shows the 
   video and duration – it doesn’t play on the lesson and the duration is still 
   0.00.
 * Please can you advise what I am doing wrong/

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Ashfiqur Rahman Anim](https://wordpress.org/support/users/anim07/)
 * (@anim07)
 * [6 years ago](https://wordpress.org/support/topic/video-playback-2/#post-12819035)
 * Hello [@anouskaharrison](https://wordpress.org/support/users/anouskaharrison/)
 * Can you please tell me what is the wordpress version you are using right now?
   and the php version of your site please? These errors can happen due to an older
   version. I would also like to know what is the tutor lms version in your site?
   I hope to hear from you soon.
 * Thank you
    Best regards
 *  Thread Starter [anouskaharrison](https://wordpress.org/support/users/anouskaharrison/)
 * (@anouskaharrison)
 * [6 years ago](https://wordpress.org/support/topic/video-playback-2/#post-12819673)
 * Hello,
 * Thank you for replying.
 * I am using version 5.4.1 of wordpress and the php version is 7.3.17.
 * I have managed to get around the video issue by uploading the videos to my YouTube
   account and linking them from there. However, it would be useful to know why 
   I can’t use the front-end of the plugin, only the back office (I am on the Pro
   version) please, as I feel it would be quicker in the course creation?
 * Kind Regards
 *  Plugin Support [Ashfiqur Rahman Anim](https://wordpress.org/support/users/anim07/)
 * (@anim07)
 * [6 years ago](https://wordpress.org/support/topic/video-playback-2/#post-12831845)
 * Hello [@anouskaharrison](https://wordpress.org/support/users/anouskaharrison/)
 * Can you show me what error are you having with the front end course builder? 
   This should not be an issue as both the front end and the back end builder are
   supposed to work. I am assuming this to be a older version fault. Can you please
   update your php to 7.4.4 or 7.4.5 and check the issue? A few days back one of
   our customer had a similar issue where it was later found that he had a conflict
   with another plugin. To troubleshoot for conflict please follow the instruction
   in this page [https://docs.themeum.com/tutor-lms/troubleshooting/general/](https://docs.themeum.com/tutor-lms/troubleshooting/general/).
   Please let us know if you still have the issue after updating and trouble shooting
 * Thank you
    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Video Playback’ is closed to new replies.

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## Tags

 * [video playback](https://wordpress.org/support/topic-tag/video-playback/)

 * 3 replies
 * 2 participants
 * Last reply from: [Ashfiqur Rahman Anim](https://wordpress.org/support/users/anim07/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/video-playback-2/#post-12831845)
 * Status: resolved