Can you post a link to a page on your site that demonstrates the problem? It sounds like you’re not using a Videopack shortcode to generate the video player so the video player doesn’t know where to find the thumbnail, but without seeing the page I can only guess.
And I’m not sure what you mean by saying “you’re not using a Videopack shortcode.” What do I do to use it?
It looks like you’re using rtMedia as your video player. rtMedia doesn’t know about the thumbnails you generated with Videopack. The thumbnails work best if you use the [videopack]
shortcode to generate a Videopack video player.
Shortcodes were how WordPress worked for many years and now they’re moving away from them in favor of block editing but my plugin is 10 years old and I haven’t been able to implement the new programming methods required to switch to the block editor.
You can see the normal Videopack workflow here https://www.wordpressvideopack.com/docs/add-a-video-to-a-post/
Thank you, I’ll take a look cause I’m still learning how WordPress works. I’ll get back later. Thanks.
Okay, after browsing and reading a bunch of info I got this, correct me if I’m wrong please: Your plugin works with the Classic Editor which provides Media Files button in Posts. But I’m using BuddyPress and there is no Posts, it’s an Activity Post Updates and it doesn’t have any option to pick a media file, just ability of typing plain text. That’s what the reason why I used rtMedia to be able to upload media files.
Is any work around to make possible to use your plugin without rtMedia? Or how do I use your Pack in BuddyPress if it even possible?
Sorry, I don’t know anything about BuddyPress or rtMedia. You can always try manually entering a shortcode like [videopack]https://www.mysite.com/wp-content/uploads/2021/09/video.mp4[/videopack]
but that’s probably not a longterm solution if you have a lot of videos.