Support » Plugin: Video Gallery - YouTube Gallery » video not working on mobile

  • Hi, I created a gallery for mobile only and it was working until yesterday, but now it’s not working. The videos are there but its all black and the video never loads. Please help me

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear juliac_sou.

    I hope you are doing well.
    Please, can atke a screenshot of the “Manager Options” field?
    We want to see what theme are you using?
    Because it’s the theme on desktop and on mobile type is different.
    We want to check why you have such a problme.

    Waiting for your reply.

    Thank You.

    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear juliac_sou.

    Please, can you deactivate all your plugins and let us know?

    We want to check do you got this issue from the other plugins?

    Waiting for your reply.

    Our team wants to help you.

    Thank You.

Viewing 2 replies - 1 through 2 (of 2 total)
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