Video not displaying

We have just installed the Video lightbox code and all seems to be working with the thumbnail creation and popping up into a lightbox but the lightbox is blank and doesn’t display the video.

We are using this code…

[video_lightbox_vimeo5 video_id=”163381575″ width=”800″ height=”450″ auto_thumb=”1″]

Here’s the link to see the issue…

https://helpinghand.us.com/shop/surefoot-bath-seat/

https://wordpress.org/plugins/wp-video-lightbox/