Hi,
We are terribly sorry for the inconvenience.
Could we have a closer look at the described issues? Please contact our support team using the following email: support@web-dorado.com
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Hi nny76 & WD Support,
We have been having same issue (described above).
Just wanted to check what the solution was for the exact same issue
-i.e LightBox opens but video doesnt play, no issues with photos.
Able to offer any suggestions?.
Kind regards
Hello!
@peaked17, it appears the videos currently do work on @nny76’s website. I just checked, and they do start as you click on the play button.
Could you please send the link to the page where this issue can be seen on your site?
Thanks in advance!
Greetings,
We are experiencing the same issue. Video thumbnails display in the feed, but once clicked, the lightbox opens with a black screen. Could you please advise?
Site is: https://sacredsea.org/events/
Thanks.
Hi,
Our development team has checked the issue. It appears to be a bug in Facebook Feed WD. They will fix the issue and release an update soon.
Thanks again for reporting the problem.
Cheers!
Same issue here! When clicking the lightbox opens but video doesn’t play.
I would really appreciate some help.
Thank you!
Hi,
Could you please make sure to use the last version of the plugin (version 1.0.35)?
The mentioned issues have been fixed in that version.
Please test and let us know whether updating to the last version helped.
Thanks. Have a nice day.
Thank you,
I found out now that I’m using another plugin (WP Video Lightbox) 🙂 …sorry for that 🙂
Anyway, I’m very happy that I found yours!
Thanks for the prompt response, I really appreciate it.
All the best,
Ria
