Video Image Preview (Video Thumbnails) is not showing on Safari

  • timhfs

    (@timhfs)


    3 years, 8 months ago

    Hi All,

    I uploaded several vidoes on our website raiderladies.com. I edited the video to show a preview on the first frame of the video.

    The first frame video preview or thumbnail shows up on my Google Chrome browser on mobile and desktop. This first frame DOESNT show on SAFARI browser mobile or desktop. I only see a black sreen.

    Please help. WordPress Version 5.4.2

    NOTES
    Tried with several IOS devices (Macbook, iPhone, iPad) on different states and countries
    Tried clear cache and cookies on Safari
    Tried viewing the site while logged out of WordPress
    Tried viewing the site while incognito

    • This topic was modified 3 years, 8 months ago by timhfs.
    • This topic was modified 3 years, 8 months ago by timhfs.
    • This topic was modified 3 years, 8 months ago by timhfs.

    The page I need help with: [log in to see the link]

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